The Human Side of Change Leadership (PDF, 151 KB) Identify potential resistance to planned changes and design motivation into the new process.
15 Waste Scenarios (PDF, 157 KB) Fifteen scenarios of waste are possible when an effective model is not used to facilitate effective change.
Driving Performance Results at American Express (PDF, 85 KB) The American Express Change Process, a change model applied in the launch of Six Sigma, shows how addressing human variables makes project initiatives work.