Knowledge Center

The QBOK^® Management System

The figure below illustrates a system of stewardship designed to ensure the vitality, reliability, and accessibility of the Quality Body of Knowledge (QBOK^®). Working with input and data from the quality community, a strategic advisory group provides overall guidance for knowledge acquisition, management, and distribution activities.

ASQ's active stewardship is at the heart of the model, with the following subsystems operating in support: 

• Strategic identification of topics and focus areas--helps set the future direction for content development and unites content-producing groups around common themes
• Voice of the customer (VoC) management--centralizes existing VoC processes and extends the reach of feedback beyond ASQ communities and customers
• Content acquisition--provides support and guidelines for gathering and developing new quality knowledge to meet the prioritized needs of the quality community
• Intellectual property portfolio management--standardizes and centralizes content categorization and measures
• Content distribution--provides support and guidelines for delivering the right content, in the right formats, to the right audiences