In a webcast available open access from the Six Sigma Forum, learn what business process management (BPM) is, how it links to your existing continuous improvement strategy, and how to deploy it successfully.
This best practices report is available as an ASQ member benefit and includes in-depth case studies on Energias de Portugal, Hospira Inc., Lincoln Trust Co., Northrop Grumman Corp., and more.
This second edition updates the handbook to match the 2013 ASQ Certified Quality Process Analyst Body of Knowledge. The book and certification are aimed at anyone who analyzes and solves quality problems and seeks increased knowledge of quality tools and processes.
In this follow-up report, find out how best-practice organizations integrate information technology into the business process to increase efficiency, regulate standardization, and improve the flexibility of the organization. (Members only.)