Process Management

Using Business Process Management to Predict Performance

BPM SQD WebinarForrest Breyfogle describes a business process management system that provides value chain linkage between a predictive scorecarding methodology and the organization's functional processes.

View the webinar from the Service Quality Division. 

Delivering Process Excellence Through Process Management

SSF Webcast - BPMIn a webcast available open access from the Six Sigma Forum, learn what business process management (BPM) is, how it links to your existing continuous improvement strategy, and how to deploy it successfully.   

Building Strong Process Management Capabilities

Building Strong Process Management Capabilities CoverRead about three best practices - focus, maturity, and motivation - used by organizations that excel in process management.

This best practices report is available as an ASQ member benefit and includes in-depth case studies on Energias de Portugal, Hospira Inc., Lincoln Trust Co., Northrop Grumman Corp., and more.

The Certified Quality Process Analyst Handbook 

H1457-KCThis second edition updates the handbook to match the 2013 ASQ Certified Quality Process Analyst Body of Knowledge. The book and certification are aimed at anyone who analyzes and solves quality problems and seeks increased knowledge of quality tools and processes.

Beyond PDCA--A New Process Management Model

Beyond PDCAPraveen Gupta's members-only article for QP proposes a new process management model called the 4P's cycle. The 4P's incorporate prepare, perform, perfect, and progress.


Business Process Management
 

Business Process Management coverLearn about the strategies, approaches, tools, and frameworks that best-practice organizations use when instituting business process management. (Members only.)
 

Business Process Management II: Using Technology to Enable Business Processes 

Business Process Management coverIn this follow-up report, find out how best-practice organizations integrate information technology into the business process to increase efficiency, regulate standardization, and improve the flexibility of the organization. (Members only.)  

Business Process Outsourcing Webcast 

BPOJean Harvey introduces business management and business process outsourcing, discussing some of the challenges, risks, and opportunities.

Books

Articles 

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 Certification

Quality Process Analyst - CQPA

Training 

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