A team at Alcoa Power and Propulsion sought to improve product quality, reduce waste and inefficiency, and cut costs. In this case study, the team developed and implemented a structured process management approach across the business unit.
In a webcast available open access from the Six Sigma Forum, learn what business process management (BPM) is, how it links to your existing continuous improvement strategy, and how to deploy it successfully.
Read about three best practices - focus, maturity, and motivation - used by organizations that excel in process management.
This best practices report is available as an ASQ member benefit and includes in-depth case studies on Energias de Portugal, Hospira Inc., Lincoln Trust Co., Northrop Grumman Corp., and more.
Jean Harvey introduces business management and business process outsourcing, discussing some of the challenges, risks, and opportunities.