Knowledge Center

Member Meeting Kit

Mayo Clinic & the Path to Quality

Mayo FellowsDiscuss the quality transformation at one of the most respected names in healthcare worldwide. The materials in this kit are created from the Next Generation Quality Leadership case study "Journey to Perfect: Mayo Clinic and the Path to Quality."  Deliver the prepared presentation and play a video clip from James Dilling, Mayo's chief administrative officer for quality.


Plan a meeting in four easy steps

1. Prepare

Mayo Clinic Meeting Slides cover

- The speaker notes include talking points and other suggestions for you to consider.

- Use the slides as-is or customize them and plan your own conversation. 

2. Promote your meeting

Download the meeting flyer (MS Word format) and customize it for your section:

Mayo meeting flyer- Download your section logo and add it in place of the ASQ logo.

- Fill in time and place details for your meeting. 

- Convert to PDF for posting to your website, or use the document as source content for your website announcements.

3. Host the discussion

James Dilling video- The clip runs almost 13 minutes and focuses on the infrastructure pillar of the Mayo Quality Construct.    

- You can also select your own clip from the full video.


4. Collect feedback

So that the Knowledge Center can continue to improve the quality and relevance of future meeting kits, please consider asking your attendees for feedback. Contact with any comments or ideas for improvement.

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ASQ is a global community of people passionate about quality, who use the tools, their ideas and expertise to make our world work better. ASQ: The Global Voice of Quality.