Read a short introduction to lean approaches and tools.
In this handbook you will find information related to the joint lean certification program of SME, AME, The Shingo Prize, and ASQ. Use this book to enhance your understanding of the certification’s Body of Knowledge (BOK) as a whole and to give you a more holistic look at lean.
In a web-exclusive case study, Dennis Delisle describes how Thomas Jefferson University Hospitals in Philadelphia, PA, used value stream mapping to identify and execute seven lean projects within the perioperative department over four years.
In a webinar for members of the Lean Enterprise Division, Tony Manos introduces several low-cost lean training exercises that are easy to run. Exercises covered include "The 5S Numbers Game," "Visual Workplace--Hide & Seek," "Lean Lingo Bingo!" and more.
In a webinar for the Service Quality Division, Mike Micklewright explores the fundamental principles of lean, the organizational culture required for success, and "must-know" secrets for adapting lean approaches across different industries.
In a Webinar offered by the Lean Enterprise Division, Joe Dager demonstrates how lean service design can change the way you think about business, helping you engage customers as co-creators and co-producers of the service experience.
Download chapters 1 and 2 of Lean Acres: A Tale of Strategic Innovation and Improvement in a Farm-iliar Setting. The excerpt includes a pretest, foreword, first chapter "The Narrator," and second chapter "Farm-iliar Territory," as well as the book's full table of contents and index.
Also available: Lean Acres Webcast.
Visit the Lean Enterprise Division for more resources and networking opportunities related to lean, including more than 30 Webinars and articles in the Division's online library.
ASQ has joined the SME/AME/Shingo Prize Lean Certification Alliance and will be working closely with them to guide the strategic direction as well as the administration of the Lean Certification program.