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The Future of Quality

Paul Borawski, ASQ's Executive Director and Chief Strategic Officer, breaks down ASQ's 2008 Future of Quality Study, and the key forces that will affect quality -- and the world -- in years to come.

The presentation – in its entirely and broken down into chapters -- is provided in audio and video formats. Select "Play" for the selection you choose (requires Flash Player).

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Full Presentation

Borawski discusses the methods used to create the study, and the seven Key Forces affecting quality identified by the participants. 31:12
Video: Play Video or right-click to Download Video (mp4, 207 MB)

Key Force 1: Globalization:

As never before, life and business are moving beyond regional and even national boundaries. Globalization is driving huge new consumer markets, creating both opportunity and concern. 4:12
Video: Play Video or right-click to Download Video (m4v, 29 MB)

Key Force 2: Social Responsibility

People are more focused than ever on the future of the planet, and businesses are realizing that their reputations as citizens and responsible resource stewards will play an ever-larger role in the choices consumers make. 1:12
Video: Play Video or right-click to Download Video (m4v, 9 MB)

Key Force 3: New Dimensions for Quality

The quality world is changing fast, and those who want to be at the head of the parade are going to have to change right along with it. 4:36
Video: Play Video or right-click to Download Video (m4v, 31 MB)

Key Force 4: Aging Population

People are living longer, putting new demands on healthcare and social systems and driving economies and markets to respond to changing market needs. 1:24
Video: Play Video or right-click to Download Video (mp4, 10 MB)

Key Force 5: Healthcare

Healthcare consumes an ever-larger share of GDP, and neither the wealthy nor the poor can afford the increased societal costs. How quality can help by targeting waste and focusing the tremendous power of new technology. 3:08
Video: Play Video or right-click to Download Video (m4v, 21 MB)

Key Force 6: Environmental Concerns

In the 1999 Future of Quality Study, enviromental concerns were spoken of as a future concern. Today, that future is here. There's urgency now, and a consensus is forming that we have to be better stewards of our resources. 2:23
Video: Play Video or right-click to Download Video (m4v, 16 MB)

Key Force 7: 21st Century Technology

The rate of change today is nothing short of startling. Quality can play a major role in shaping the growth of technology, but only if it changes as well. 0:51
Video: Play Video or right-click to Download Video (m4v, 6 MB)

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