The Mayo Clinic has ranked as the No. 1 hospital in the United States in the U.S. News & World Report's Best Hospitals 2014-2015. See the 2014-2015 Honor Roll.
In partnership with Northwestern University and Buckman Associates, ASQ presents a case study detailing the system-wide transformation achieved at one of the most respected names in healthcare worldwide.
Part of an initiative to explore the "Next Generation of Quality Leadership," this case study package includes a video presentation of the story of the Mayo Clinic, an article in the July 2012 issue of Quality Progress magazine, and online materials for instructors to incorporate into classroom activities.
All case study materials are available open access when you register with your email address.
The ASQ case study collection contains more than 1,700 examples of quality solutions to real-world problems. Find more case studies in the healthcare industry to learn about how organizations around the world are using quality tools and approaches to improve processes, save money and drive revenue, and increase customer satisfaction.
Download an expanded version of the case study, created especially for instructional purposes. Part I is the situation analysis and poses the challenges that the Mayo Clinic faced in its transformation efforts.Part II details some of the deployment activities that Mayo Clinic undertook in its journey to quality.
View a webcast presentation by Jim Buckman on the Next Generation of Quality Leadership, an initiative to explore how the body of knowledge on quality is changing as the quality leaders of the next generation emerge. Buckman also explains the substance of the Mayo Clinic case study in the context of the Next Generation initiative.
The voices of Mayo Clinic’s quality transformation share how the organization created patient-centered, reliable care across more than 70 locations. Hear from Dr. Stephen Swensen, M.D., a world-class radiologist and chief quality officer at Mayo Clinic; James A. Dilling, co-administrator of Mayo's Office of Quality; and Martha McClees, director, Strategic Funding Office, Mayo Clinic.
Exclusively online, find materials you can incorporate into classroom instruction or discussion groups.
Use the recommended learning objectives, discussion questions, extended bibliography of resources, and presentation slides contributed by faculty of Northwestern University and the University of Minnesota to structure your own lesson plan.
Request permission to distribute materials to participants in your class or discussion group.
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