The Malcolm Baldrige National Quality Award is the nation's highest Presidential honor for performance excellence.
A November 17 press release from the U.S. Secretary of Commerce announced that four organizations from four different sectors are recipients of the 2015 Malcolm Baldrige National Quality Award:
Learning about the Baldrige Criteria for Performance Excellence, senior leaders must be able to read it, ask questions, and role model the learning. This book is focused on helping leaders understand why each part of the criteria is important.
When St. David’s HealthCare first adopted the Baldrige criteria, leaders shaped a culture of quality and performance excellence. Once immersed, leaders used it as a tool to help align and improve key performance measures, winning the national award in 2014. Click here to read this case study.
The 2015-2016 Baldrige Excellence Framework includes the Criteria for Performance Excellence and features a renewed focus on managing all the components of your organization as a unified whole; managing change; and dealing with data analytics, data integrity, and cybersecurity.
Three versions are available:
Also find free criteria booklet content and other information on the Baldrige Program’s Website.
This book is designed to help leaders and organization architects understand the most detailed level of the Baldrige Criteria for Performance Excellence: the 42 Areas to Address.
In the April 2014 Journal for Quality and Participation, Kay Kendall explores how the Baldrige Criteria for Performance Excellence provide a widely accepted perspective on addressing societal responsibility.
The Alliance for Performance Excellence, with the support of the Baldrige Foundation and ASQ, maintains a collection of resources on performance improvement.
Visit the Baldrige Resource Library for articles, podcasts, videos, and more.