Knowledge Center

ASQ Audio Recordings

Most audio content available from ASQ has been converted to compressed MP3 format, playable through your browser, or by right-clicking on the link and downloading the file.

Questions, comments or audio contributions? Email

Featured Interview
listen Bennie FowlerASQ President David Spong talks with Bennie Fowler, Group Vice President at Ford Motor Company. They discuss quality, an enabler of Ford’s success, the leadership of Mulally, the use of Six Sigma, how voice of the customer is essential, and much more. (MP3, 11MB, 20 min)

Quality Progress Author Audio

Learning to Fish

QP COVER JULY 2012Kimball Bullington explains how to use the fishbone diagram to plot out your career strategy.

July 2012



Up and Away 

QP COVER JUNE 2012Tracy Owens and Caroline Fritz discuss ways to harness creativity, spark innovation, and harvest ideas. 

June 2012 



Tangled Mess: Richard J. Schonberger explains how better production designs can improve in-process and outgoing quality. May 2012. 

Email Matters: Alec Milton talks about how one company tamed email and turned it into a time-saving, cost-cutting project management tool. March 2012.

The Power of Positive: Frank C. Johnston and Duane P. Beck discuss positive psychology and lean Six Sigma. February 2012. 

Safe and Secure: Coauthors Bill Scott and Mark Krempley present a case study on a federal agency’s approach to evaluate risk and apply resources to maximize risk reduction. January 2012.

Around the Bend: Paul Borawski introduces the 2011 futures study. October 2011.

Site Seeing: Ron S. Kenett talks about a new approach to risk management. September 2011.

Quality Helps Kick Cancer: Russell L. Roberson explains how he used quality tools and methods in his fight with cancer. August 2011.

LinkedIn or Lose Out: Wayne Breitbarth discusses the benefits of becoming active on LinkedIn. July 2011. 

Organize How You Innovate: Natalia Scriabina shows how ISO 9004:2009 provides the structure to innovate more effectively. June 2011.

Polish Up on Quality Lessons: Joe Conklin offers career tips in his Career Corner column. June 2011. 

Getting on Track: John E. "Jack" West discusses how the social responsibility standard allows quality professionals to lead organizations in the right direction. May 2011. 

Leveling the Playing Field: Linda Wawrzyniak shows how everyone benefits when quality and sports cross paths. April 2011.

In a Perfect World: Former U.S. Treasury Secretary Paul O’Neil explains why good enough doesn't cut it. June 2009.

Performance Excellence USA

Julia K. Gabaldon, founding CEO of Quality New Mexico, hosts Performance Excellence USA. In collaboration with ASQ, The Alliance for Performance Excellence,  Baldrige Performance Excellence Program, and Quality New Mexico, Julia and her guests showcase best practices from organizations committed to performance excellence and to enhancing U.S. competitiveness.


Available Episodes


listen VA Cooperative Studies Program

listen Lean/Six Sigma

listen Performance Excellence in NM

listen Workforce Wellness

listen America Needs Baldrige

listen Best Practices at City of Coral Springs

listen Insights on Performance Excellence


listen Performance Excellence in FL and TX

listen Best Practices in Health Care

listen 5 Great Quality Tools for Performance Excellence

listen Inspiration and Innovation in Baldrige in Health Care

listen Delivering Excellence in the K-12 System

listen Creating a Culture of Excellence

listen Education Excellence

listen Maintaining a Customer Focus


listen Personal Excellence - Becoming a Better You

listen Performance Excellence in MN, MD, and MO

listen 2009 Baldrige Award Recipients

listen Strategic Planning / ASQ

listen What's Right with New Mexico Schools?

listen Implementing Measureable Ethics Best Practices

listen Baldrige in Small Business

listen Customer Relationships

listen Leadership Perspective on the Future of Quality

listen Continuous Improvement in Education

listen Royalty Life Records - The Challenges of Excellence

listen Excellence in Iowa and Coral Springs 

listen State Baldrige Program Benefits

listen State Government Assessments

listen Baldrige in Education Award Recipient

listen An Overview of the Baldrige Process, Framework, and Benefits

listen What to do "When Growth Stalls" 

listen Healthcare, Manufacturing and Service Award Recipients 

listen Q&A Between Award Recipient and New Practitioner


Featured advertisers


(0) Member Reviews

Featured advertisers

ASQ is a global community of people passionate about quality, who use the tools, their ideas and expertise to make our world work better. ASQ: The Global Voice of Quality.