Take this short self-assessment to receive a report card that gives you a clear view of your culture of quality across 10 essential themes, pinpoints areas of strengths and opportunities, and offers practical recommendations.
In this final installment of a three-part series, author Robin Lawton shares the importance of developing a formal quality policy, a common language, and leader behaviors as deployment mechanisms. Also read Part 1 and Part 2.
Luciana Paulese, ASQ Influential Voice, blogs about the challenges of facing cultural barriers. Read this View From the Q post.
In this webcast from the Journal for Quality and Participation, Diana Rivenburgh, author of the best-selling book The New Corporate Facts of Life, shares the steps to creating an ethical, vibrant, collaborative culture that fosters high performance profitability.
In a paper presented at the 2014 World Conference on Quality and Improvement, Grace L. Duffy identifies the basics of the Capability Maturity Model as a reflection of the culture of the organization. (Member access only.)
In this Webinar from the Customer-Supplier Division, Jenn Callaway of CEB Quality discusses research findings on how leading organizations enable employees to "live" quality, rather than simply follow it.
Steve Gerhardt, a quality practitioner with 30+ years of experience in manufacturing and process improvement, shares how he led the transformation of Ford's Asia Pacific and Africa Operations into a culture of quality.