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Four Organizations Receive 2014 Baldrige Award

The Baldrige Performance Excellence Program has announced that four U.S. organizations are recipients of the 2014 Malcolm Baldrige National Quality Award: PricewaterhouseCoopers Public Sector Practice in McLean, VA; Hill Country Memorial in...

Remembering Quality Guru A. V. Feigenbaum

Armand V. Feigenbaum—the man who coined the term "total quality control," now known as total quality management (TQM)—died on Wednesday, Nov. 12. Read about his career and contributions to quality.