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Remembering Quality Guru A. V. Feigenbaum

Armand V. Feigenbaum—the man who coined the term "total quality control," now known as total quality management (TQM)—died on Wednesday, Nov. 12. Read about his career and contributions to quality.

Quality Account

In the November issue of Six Sigma Forum Magazine, Tewogbade Shakir Adeyemi discusses developing Six Sigma metrics for scorecards in the bank account-opening process. Download the open-access article (PDF).