In troubleshooting, businesses can take a step away from reliance on experience or memory if problem solvers have handy a check sheet of all historical causes and their respective corrective actions. The goal is to optimize the situation by moving...
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ASQ™ TV: Creating a Global View of Quality
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The author describes how he used his knowledge of quality methods to deal with a serious medical problem. He explains how he reviewed data about the divergent treatment recommendations of various physicians, and about the risks involved with each...
ISO 9001, "Quality Management Systems -- Requirements", is a standard promulgated by the International Organization for Standardization. This article describes some of the differences between international standard 9001:2008 and draft standard ISO...
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