Lean and Lean Six Sigma applications in healthcare require an understanding of how the tools and methodologies translate to the people-intensive processes of patient care. Once applied, the possibilities are endless.
Using Lean Six Sigma, Morton Plant Hospital in Clearwater, FL, improved patient satisfaction over 50%, reduced emergency department length of service by 21%, and recovered over $4 million in cost of quality.
"That's how an organization becomes successful, by incorporating lean into everyday processes."
- Dr. Mark Pospisil, medical director of Mercy Medical Center emergency department, Cedar Rapids, Iowa