Since adopting the Baldrige criteria as a framework for process improvement in 2005, Genesis Health System (GHS) has earned two statewide bronze-level performance excellence awards and one silver award.
Team projects are key to GHS’s ongoing process improvement efforts. The GHS goal is to use a systematic approach to improve work processes for better performance, reduce variability, improve services and outcomes, and keep processes current with healthcare needs and directions.
Working toward that goal, GHS uses three types of teams:
• Traditional process improvement teams
• Kaizen blitz teams
• Internal/external process improvement specialists
The traditional team approach uses the plan, do, check, act (PDCA) method to work through understanding the problem/process, determining root causes, developing and selecting the best solution, implementing a solution, and monitoring the solution.
GHS has found that a more focused approach using kaizen blitz teams can yield better, quicker results. This approach, shown in the road map below, brings together key stakeholders and process owners for one to five days to develop an implementation plan and begin working on implementing solutions.
Finally, internal process improvement specialists are available at GHS to consult with improvement teams as they work through the PDCA process.
Read the complete case study on GHS (PDF, 326 KB)