By Bjørn Andersen, Tom Fagerhaug, and Marti Beltz
Force field analysis is based on the assumption that any situation is the result of forces for and against the current state being in equilibrium. Countering the opposing forces and/or increasing the favorable forces will help induce a change.
Conduct a force field analysis through the following steps:
An office-based surgery center needed to uncover patients’ use of herbal supplements and instruct them to cease use some time before surgery.
The center decided upon a number of different actions. Some revolved around the preoperative telephone interview conducted days in advance of the procedure:
Realizing that some of these remedies might meet with resistance from staff or patients, the analysis team decided to assess the implementation situation using force field analysis. The analysis is shown below.
This force field analysis identifies patients’ embarrassment or reluctance to answer honestly as the most serious obstacle. In favor of implementation, the much higher likelihood of avoiding supplement-related complications should induce interviewers to be more persistent in obtaining answers.Excerpted from Bjørn Andersen, Tom Fagerhaug, and Marti Beltz, Root Cause Analysis and Improvement in the Healthcare Sector: A Step-by-Step Guide (Milwaukee, WI: ASQ Quality Press, 2010), pages 93-94.