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Books
- Root Cause Analysis and Improvement in the Healthcare Sector - Bjørn Andersen, Tom Fagerhaug, and Marti Beltz (2010)
- Development of FDA-Regulated Medical Products - Whitmore, Elaine (2011)
- Development of FDA-Regulated Medical Products - Whitmore, Elaine (26-Jan-12)
- Performance Improvement for Healthcare - Bahadir, Inozu; Chauncey, Dan; Kamataris, Vickie (24-Aug-11)
- The Customer Advocate and The Customer Saboteur - Lowenstein, Michael W. (13-Jul-11)
- Establishing a Culture of Patient Safety - Pauley, Judith Ann; Pauley, Joseph F. (07-Jul-11)
- Establishing a Culture of Patient Safety - Pauley, Judith Ann; Pauley, Joseph F. (07-Jul-11)
- The Executive Guide to Understanding and Implementing Baldrige in Healthcare - Bodinson, Glenn; Kendall, Kay (14-Jun-11)
- The Customer Advocate and The Customer Saboteur - Lowenstein, Michael W. (08-Jun-11)
- Using ISO 9001 in Healthcare - Levett, James M., MD; Burney, Robert G., MD (31-May-11)
- Sustaining Lean in Healthcare - Nelson, Michael (20-May-11)
- Using ISO 9001 in Healthcare - Levett, James M., MD; Burney, Robert G., MD (28-Apr-11)
- Lean Six Sigma for Hospitals - Arthur, Jay (10-Feb-11)
- Project Management for Healthcare Information Technology - Coplan, Scott, PMP; Masuda, David, M.D. (01-Feb-11)
- Baldrige Performance Excellence Program 2011-2012 (Health Care) - NIST (17-Jan-11)
- The Lean Doctors Workbook - Suneja, Aneesh; Suneja, Carolyn (11-Jan-11)
- The Lean Doctors Workbook - Suneja, Aneesh; Suneja, Carolyn (13-Dec-10)
- Dynamic Capacity Management for Healthcare - Story, Pierce (08-Dec-10)
- Office Kaizen 2 - Lareau, William (30-Nov-10)
- On the Mend - Toussaint, John, MD; Gerard, Roger A., Ph.D. (26-Oct-10)
- ISO 9001:2008 for Small and Medium-Sized Businesses, Second Edition - Robitaille, Denise E. (01-Sep-10)
- ISO 9001:2008 for Small and Medium-Sized Businesses, Second Edition - Robitaille, Denise E. (09-Aug-10)
- Quality Function Deployment and Lean-Six Sigma Applications in Public Health - Duffy, Grace L.; Moran, John W.; Riley, William J. (29-Apr-10)
- Lean Doctors - Suneja, Aneesh; Suneja, Carolyn (26-Apr-10)
- Lean Doctors - Suneja, Aneesh; Suneja, Carolyn (26-Apr-10)
- Quality Function Deployment and Lean-Six Sigma Applications in Public Health - Duffy, Grace L.; Moran, John W.; Riley, William J. (26-Mar-10)
- Root Cause Analysis and Improvement in the Healthcare Sector - Andersen, Bjørn; Fagerhaug, Tom; Beltz, Marti (12-Jan-10)
- Foundations in Patient Safety for Health Professionals - Gait, Kimberly A.; Paschal, Karen A. (08-Oct-09)
- Beyond the Ultimate Question - Hayes, Bob E. (06-Jul-09)
- A Comprehensive Guide to Factorial Two-Level Experimentation - Mee, Robert W. (01-Jul-09)
- Journey to Excellence - Goonan, MD, Kathleen J.; Muzikowski, Joseph A.; Stoltz, Patricia K. (15-May-09)
- Solutions to the Healthcare Quality Crisis - Bisgaard, Søren, editor (12-May-09)
- Solutions to the Healthcare Quality Crisis - Bisgaard, Søren, editor (08-May-09)
- Data Sanity - Balestracci, Davis Jr. (06-May-09)
- The Public Health Quality Improvement Handbook - Bialek, Ron; Moran, John W.; Duffy, Grace L. (30-Apr-09)
- The Public Health Quality Improvement Handbook - Bialek, Ron; Moran, John W.; Duffy, Grace L. (30-Apr-09)
- Transformative Quality - Hagland, Mark (22-Apr-09)
- The Healthcare Quality Book, Second Edition - Health Administration Press (22-Apr-09)
- Lean Hospitals - Graban, Mark (22-Apr-09)
- Journey to Excellence - Goonan, Kathleen J., MD; Muzikowski, Joseph A.; Stoltz, Patricia K. (21-Apr-09)
- Lean-Six Sigma for Healthcare, Second Edition - Caldwell, Chip; Butler, Greg; Poston, Nancy (25-Mar-09)
- Lean Six Sigma for the Healthcare Practice - Munro, Roderick A. (24-Feb-09)
- Lean-Six Sigma for Healthcare, Second Edition - Caldwell, Chip; Butler, Greg; Poston, Nancy (24-Feb-09)
- Lean Six Sigma for the Healthcare Practice - Munro, Roderick A. (13-Feb-09)
- Malcolm Baldrige National Quality Award 2009-2010 (Health Care) - NIST (15-Jan-09)
- The Best Practice - Kenney, Charles (21-Aug-08)
- Measuring Customer Satisfaction and Loyalty, Third Edition - Hayes, Bob E. (08-Jul-08)
- On Becoming Exceptional - Ryan, Sister Mary Jean, FSM (27-Apr-08)
- Our Journey to Performance Excellence - Hastings, G. Richard (01-Jan-08)
- 2007 Quality Progress Salary Survey - ASQ (06-Dec-07)
- Benchmarking for Hospitals - Sower, Victor E.; Duffy, Jo Ann; Kohers, Gerald (04-Dec-07)
- Benchmarking for Hospitals - Sower, Victor E.; Duffy, Jo Ann; Kohers, Gerald (04-Dec-07)
- The Baldrige Criteria for Health Care Organizations - Vaso, Juha; Tuominen, Kari (04-Oct-07)
- The Executive Guide to Understanding and Implementing Employee Engagement Programs - Townsend, Pat; Gebhardt, Joan (15-Jun-07)
- The Executive Guide to Understanding and Implementing Employee Engagement Programs - Pat Townsend and Joan Gebhardt (15-Jun-07)
- The Certified Quality Process Analyst Handbook - Christensen, Eldon H.; Coombes-Betz, Kathleen M.; Stein, Marilyn S. (02-May-07)
- The Certified Quality Process Analyst Handbook - Christensen, Eldon H.; Coombes-Betz, Kathleen M.; Stein, Marilyn S. (02-May-07)
- On Becoming Exceptional - Ryan, Sister Mary Jean FSM (27-Apr-07)
- Improving Healthcare Using Toyota Lean Production Methods - Chalice, Robert (26-Apr-07)
- Improving Healthcare Using Toyota Lean Production Methods - Chalice, Robert (26-Apr-07)
- The Public Health Memory Jogger II - GOAL/QPC, The Public Health Foundation (31-Mar-07)
- 2006 Quality Progress Salary Survey - ASQ (08-Dec-06)
- Leading Innovation - DeGraff, Jeff; Quinn, Shawn (12-Oct-06)
- Knowledge Management Excellence - Harrington, H. James; Voehl, Frank (29-Sep-06)
- A Lean Guide to Transforming Healthcare - Zidel, Thomas G. (12-Sep-06)
- A Lean Guide to Transforming Healthcare - Thomas G. Zidel (12-Sep-06)
- Root Cause Analysis - Andersen, Bjørn; Fagerhaug, Tom (24-Mar-06)
- Root Cause Analysis - Andersen, Bjørn; Fagerhaug, Tom (24-Mar-06)
- 5S for Service Organizations and Offices - Sarkar, Debashis (08-Aug-05)
- 5S for Service Organizations and Offices - Sarkar, Debashis (08-Aug-05)
- Leadership For Results - Barker, Tom (01-Aug-05)
- Get It Right - Imler, Ken (15-Jun-05)
- Get It Right - Imler, Ken (15-Jun-05)
- SPC for Right-Brain Thinkers - Roberts, Lon (29-Apr-05)
- SPC for Right-Brain Thinkers - Roberts, Lon (29-Apr-05)
- The Manager's Guide to Six Sigma in Healthcare - Barry, Robert; Smith, Amy C. (18-Jan-05)
- The Manager's Guide to Six Sigma in Healthcare - Barry, Robert; Smith, Amy C. (18-Jan-05)
- The Path to Profitable Measures - Morgan, Mark W. (14-Dec-04)
- The Path to Profitable Measures - Morgan, Mark W. (14-Dec-04)
- Lean-Six Sigma for Healthcare - Chip Caldwell , Jim Brexler ,Tom Gillem (08-Dec-04)
- Lean-Six Sigma for Healthcare - Caldwell, Chip; Brexler, Jim; Gillem,Tom (08-Dec-04)
- Enterprise Process Mapping - Cobb, Charles G. (19-Oct-04)
- Enterprise Process Mapping - Cobb, Charles G. (19-Oct-04)
- Nan's Arsonist - Barry, Robert (06-Jan-04)
- Nan's Arsonist - Barry, Robert (06-Jan-04)
- Nan - Barry, Robert (24-Jun-03)
- Nan - Barry, Robert (24-Jun-03)
- Auditorias de Calidad para Mejorar la Productividad, Tercera Edicion (e-book) - Arter, Dennis R. (12-Jun-03)
- ISO 9001:2000---A New Paradigm for Healthcare - Carson, Bryce E., Sr. (30-May-03)
- ISO 9001:2000---A New Paradigm for Healthcare - Carson, Bryce E., Sr. (30-May-03)
- Accountability Through Measurement - Kazandjian, Vahé A. (29-Jul-02)
- Accountability Through Measurement - Kazandjian, Vahé A. (29-Jul-02)
- Improving Healthcare with Control Charts - Carey, Raymond G. (15-Jul-02)
- Customer Centered Six Sigma - Hoisington, Steven; Naumann, Earl (27-Jul-00)
- Measuring Quality Improvement in Healthcare - Lloyd, Robert C., Ph.D.; Carey, Raymond G., Ph.D. (20-Jun-00)
- Measuring Quality Improvement in Healthcare - Lloyd, Robert C., Ph.D.; Carey, Raymond G., Ph.D. (20-Jun-00)
- The Organization of the Future 2 - Hesselbein, Frances; Goldsmith, Marshall, Editors (10-Feb-00)
- How to Use Control Charts for Health Care - Kelley, D. Lynn (22-Jul-99)
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