Speaker Contact Information
| Topics |
Jonathon L. Andell
Associate Partner
Creative Healthcare USA
www.creative-healthcare.com
7047 E. Greenway Parkway, Suite 250
Scottsdale, Arizona 85254 USA
Home / Office: 480.893.9004
FAX: 480.283.0979
Mobile: 602.689.6041
ja@creative-healthcare.com | - Lean Six Sigma in Healthcare
- Linkage between Baldrige criteria and Lean Six Sigma
- Quantifying the cost of rework
- Data-driven decision making
|
David Birnbaum, PhD, MPH
Program Manager
Healthcare Associated Infections Program
Department of Health
PO Box 47811
Olympia, WA 98504-7811
(360) 236-4153
david.birnbaum@doh.wa.gov | - Hospital Epidemiology
- Infection Control
- Mandatory Reporting
|
Edward Blackman, MA, CSSBB
7569 Willow Pointe Ct
Caledonia, MI 49316
(616) 389-5291
corequality@gmail.com | - Lean Training
- Lean Implementation
- Organizational Behavior
- Leadership Coaching
- Behavioral Measurement
- Team Building
- Interpersonal Communication
- Systems Design
- Customer Service Excellence
- Measurement System Analysis
|
Glenn Bodinson, MBA
Founder
BaldrigeCoach
826 Belt Line Plaza
Richardson, TX 75080
(972) 489-5430
www.BaldrigeCoach.com Glenn@Baldrige-Coach.com | - Perfect Care: Implementing Baldrige Best Practices
- Leadership Systems: The Key to Achieving Excellence
- Pursuing Performance Excellence not Just the Baldrige Award
- How to Win the Baldrige Award
- How to earn a Baldrige site visit
- Excellence in Healthcare: Getting to World-Class Results
- Improving Patient Satisfaction
- Healthcare Systems Engineering
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| Sophia Brooks
President
Global Learning Partners Inc (GLP)
2279 Eagle Glen Parkway, Suite 112-119
Corona, CA 92883
(951) 549-1800
www.glpinc.com
sbrooks@glpinc.com | - Improving Patient Satisfaction Score on HCAHPS
- Customer Service Metric's for Healthcare Providers
- Culture Change for Bedside Manners
- Is Your Healthcare Organization Ready?
- Delivering Exceptional Customer Care for Hospitals
- Quick Change in Healthcare
- Why Healthcare is in a Climate of Change?
|
Robert Burney, MD
Director, Quality Improvement
Medical Services, U.S. Department of State
2700 Virginia Ave. NW
Washington, DC
(202) 663-2453
BurneyRG@state.gov
| - ISO 9001
- Efficiency in healthcare
- Customer service
- Data collection and presentation
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M.M. "Mickey" Christensen, P.E. Retired
President
TQM Systems
12382 Mollylea Drive
Baton Rouge, LA 70815
(225) 273-4972
tqmiso@eatel.net | - ISO 9001 (IWA-1) and ISO 14001 implementation in both manufacturing and healthcare organizations
- Integrating Systems (Baldrige, ISO 9001)
- Interpreting ISO 9001 (IWA-1) and 14001
- Internal auditing
- QMS and problem solving tools for healthcare organizations and interpreting the AIAG document "Business Operating Systems (BOS) for Healthcare Organizations – Requirements for Process Improvements to Achieve Excellence"
|
Douglas B. Dotan, MA, CQIA (ASQ)
President
CRG Medical, Inc.
5009 Evergreen Street
Bellaire, TX 77401
(713) 825-7900
ddotan@crgmedical.com
| - Systems thinking in design of proactive performance measurement applications to prevent harm in aviation and healthcare
- Baldrige criteria coaching and implementation for performance excellence in healthcare
- ISO 9001 (IWA-1) and quality management system design for healthcare organizations
- Human factors, root cause analysis, and accident investigation in high reliability organizations –
aviation and healthcare - Crew resource management, team training, and problem solving in aviation and healthcare organizations
- Design and implementation of Web-based communications and measurement solutions to analyze data and information rapidly, share best practice knowledge, minimize adverse impact, mitigate institutional risk, reduce costs, and prevent future harm to patients
- Patient Safety
- Patient Satisfaction
- Systems Thinking
|
William H. Dunwoody, MBA, CMQ/OE, EMTP
Scholar-Practitioner
International Institute for Organizational Excellence, LLC
852 E Madison Rd
Madison, ME 04950
(207) 649-3074
www.iioe.net
whd@iioe.net
| - Principles of Quality Management
- Establishing a Culture of Performance Excellence
- FMEA: Lessons Learned in Prevention Practices
- Identifying Solutions Through Root-Cause Analysis
- Homeland Security Exercise Evaluation Program Training
- FEMA Incident Command System Training for Healthcare
- IS100HC: Intro to ICS for Healthcare/Hospitals
- IS200HC: Applying ICS to Healthcare Organizations
- Leveraging e-Systems and Organizational Knowledge
|
Dave Eitel MD MBA
3660 Springetts Drive
York PA 17406
717-495-5314
daveitel@comcast.net | - Demand-based Business Process Analysis
- Conceptual and Dynamic Modeling
- Health Care-focused Service Management Training
|
Sue Kozlowski, MSA, CSSBB(ASQ)
President
Lean Learning Solutions, LLC
37171 Evergreen Drive
Sterling Heights, MI 48310
(586) 216-3793
sk@leanlearningsolutions.com | - Lean Six Sigma in Healthcare
- Lean Six Sigma Projects / Case Studies in the Emergency Department, Laboratory, Length of Stay, Physician Offices
- Educational Deployment of Lean and/or Six Sigma
- Culture Change for Lean Six Sigma in Healthcare
- Lean or Six Sigma: Is Your Healthcare Organization Ready?
- Black Belt Career Path in Healthcare
- Quick Change in Healthcare: Choosing a Methodology
- ean Six Sigma: Why Healthcare is Different
|
James M. Levett, MD, FACS
Chief Medical Officer, Physicians’ Clinic of Iowa
President, Cedar Rapids Healthcare Alliance
(319) 362-5118
jmlevett@hotmail.com | - ISO 9001
- Baldrige in healthcare
- Statistical process control in healthcare
- Balanced scorecards, strategy maps
- Community initiatives in healthcare, value exchanges
- Performance measurement in healthcare
- Core Measures
- Quality Systems
|
| Terry Manning, MPM, CSSBB
Quality Project Manager
Danbury Hospital
24 Hospital Avenue
Danbury, CT 06810
V: (203) 739-8096
F: (203) 739-8692
terence.manning@danhosp.org | - Capacity Management
- Lean/Six Sigma in Healthcare
- Transactional vs. Transformational Leadership in Achieving Change
- Creating a Safe Workplace in Healthcare
|
| Patricia W. Morrill, EDAC
Health Care Operations Consultant
P.O. box 287
Caledonia,WI 53108
morrill@wi.rr.com | - Lean Six Sigma in Health Care
- A Systems Approach to Lean and Evidence-Based Design
- Kicking Off Your Lean Journey during a Building Project
|
Sarah Pavelka
Iowa Quality Center
(641) 628-3909
spavelka@lisco.com | - Patient satisfaction
- Core measures
- Measuring the cost of quality
- Healthcare efficiency
- Systems engineering
- Leadership education
- Culture change and adoptions
- Baldrige
|
| Dev Raheja
President
Patient System Safety
9811 Mallard Drive, Suite 213
Laurel, MD 20708
Home/Office: (301) 604-0144
FAX: (301) 953-2213
Mobile: (301) 806-3190
www.PatientSystemSafety.com
raheja@PatientSystemSafety.com | - Why Hospitals Are Unsafe?
- Continuous Innovation, Not Continuous Improvement
- Paradigm Pioneers in Healthcare Quality
- Proactive Patient Safety
- Heuristics for Robust Healthcare
|
Rita L. Ratcliffe, MD, MBA, CQA
Principal, Medical Excellence
DNV Healthcare Surveyor
19 Sunset Blvd
Pittsford, NY 14534
(585) 385-4954
DrRitaMedEx@aol.com | - Organizing to Prevent Medical Misadventures
- The new standard in hospital accreditation: NIAHO from DNV Healthcare
- Quality Auditing
- Baldrige in Healthcare
- ISO 9001:2000 in Healthcare
- Lean Six Sigma in Healthcare
|
Pierce Story
Director of Concept Development
Jumbee, Inc.
(678) 662-4383 (c)
www.jumbee.com
pbstory@jumbee.com | - Systems engineering
- Capacity Management
- Healthcare Efficiency
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