ASQ - Healthcare Division

Speaker's Bureau

The Healthcare Division Executive Committee maintains the Speakers Bureau as a resource listing of experienced speakers for ASQ meetings or other events. Topics are identified by the speaker as their areas of experience and competence.

Speakers should be contacted directly by the requesting group or organization regarding specific subject matter and presentation content, as well as expense reimbursement and honorarium requirements.

According to ASQ Healthcare Division Policy 006.01 Speaker's Bureau Participant and Content Standards, neither the Healthcare Division nor ASQ assumes responsibility for the content of the presentations or business arrangements made between the contracting parties.

The Speakers Bureau is prepared by and updated by the Healthcare Division Executive Committee. Questions regarding the list content should be directed to Cheri Graham-Clark at cheri.grahamclark@cox.net.

Please click on an individual’s name below to see their curriculum vitae.

Speakers Bureau List (DOC)

Speaker Contact Information	Topics
Jonathon L. Andell Associate Partner Creative Healthcare USA www.creative-healthcare.com 7047 E. Greenway Parkway, Suite 250 Scottsdale, Arizona 85254 USA Home / Office: 480.893.9004 FAX: 480.283.0979 Mobile: 602.689.6041 ja@creative-healthcare.com	Lean Six Sigma in Healthcare Linkage between Baldrige criteria and Lean Six Sigma Quantifying the cost of rework Data-driven decision making
David Birnbaum, PhD, MPH Program Manager Healthcare Associated Infections Program Department of Health PO Box 47811 Olympia, WA 98504-7811 (360) 236-4153 david.birnbaum@doh.wa.gov	Hospital Epidemiology Infection Control Mandatory Reporting
Edward Blackman, MA, CSSBB 7569 Willow Pointe Ct Caledonia, MI 49316 (616) 389-5291 corequality@gmail.com	Lean Training Lean Implementation Organizational Behavior Leadership Coaching Behavioral Measurement Team Building Interpersonal Communication Systems Design Customer Service Excellence Measurement System Analysis
Glenn Bodinson, MBA Founder BaldrigeCoach 826 Belt Line Plaza Richardson, TX 75080 (972) 489-5430 www.BaldrigeCoach.com Glenn@Baldrige-Coach.com	Perfect Care: Implementing Baldrige Best Practices Leadership Systems: The Key to Achieving Excellence Pursuing Performance Excellence not Just the Baldrige Award How to Win the Baldrige Award How to earn a Baldrige site visit Excellence in Healthcare: Getting to World-Class Results Improving Patient Satisfaction Healthcare Systems Engineering
Sophia Brooks President Global Learning Partners Inc (GLP) 2279 Eagle Glen Parkway, Suite 112-119 Corona, CA 92883 (951) 549-1800 www.glpinc.com sbrooks@glpinc.com	Improving Patient Satisfaction Score on HCAHPS Customer Service Metric's for Healthcare Providers Culture Change for Bedside Manners Is Your Healthcare Organization Ready? Delivering Exceptional Customer Care for Hospitals Quick Change in Healthcare Why Healthcare is in a Climate of Change?
Robert Burney, MD Director, Quality Improvement Medical Services, U.S. Department of State 2700 Virginia Ave. NW Washington, DC (202) 663-2453 BurneyRG@state.gov	ISO 9001 Efficiency in healthcare Customer service Data collection and presentation
M.M. "Mickey" Christensen, P.E. Retired President TQM Systems 12382 Mollylea Drive Baton Rouge, LA 70815 (225) 273-4972 tqmiso@eatel.net	ISO 9001 (IWA-1) and ISO 14001 implementation in both manufacturing and healthcare organizations Integrating Systems (Baldrige, ISO 9001) Interpreting ISO 9001 (IWA-1) and 14001 Internal auditing QMS and problem solving tools for healthcare organizations and interpreting the AIAG document "Business Operating Systems (BOS) for Healthcare Organizations – Requirements for Process Improvements to Achieve Excellence"
Douglas B. Dotan, MA, CQIA (ASQ) President CRG Medical, Inc. 5009 Evergreen Street Bellaire, TX 77401 (713) 825-7900 ddotan@crgmedical.com	Systems thinking in design of proactive performance measurement applications to prevent harm in aviation and healthcare Baldrige criteria coaching and implementation for performance excellence in healthcare ISO 9001 (IWA-1) and quality management system design for healthcare organizations Human factors, root cause analysis, and accident investigation in high reliability organizations – aviation and healthcare Crew resource management, team training, and problem solving in aviation and healthcare organizations Design and implementation of Web-based communications and measurement solutions to analyze data and information rapidly, share best practice knowledge, minimize adverse impact, mitigate institutional risk, reduce costs, and prevent future harm to patients Patient Safety Patient Satisfaction Systems Thinking
William H. Dunwoody, MBA, CMQ/OE, EMTP Scholar-Practitioner International Institute for Organizational Excellence, LLC 852 E Madison Rd Madison, ME 04950 (207) 649-3074 www.iioe.net whd@iioe.net	Principles of Quality Management Establishing a Culture of Performance Excellence FMEA: Lessons Learned in Prevention Practices Identifying Solutions Through Root-Cause Analysis Homeland Security Exercise Evaluation Program Training FEMA Incident Command System Training for Healthcare IS100HC: Intro to ICS for Healthcare/Hospitals IS200HC: Applying ICS to Healthcare Organizations Leveraging e-Systems and Organizational Knowledge
Dave Eitel MD MBA 3660 Springetts Drive York PA 17406 717-495-5314 daveitel@comcast.net	Demand-based Business Process Analysis Conceptual and Dynamic Modeling Health Care-focused Service Management Training
Sue Kozlowski, MSA, CSSBB(ASQ) President Lean Learning Solutions, LLC 37171 Evergreen Drive Sterling Heights, MI 48310 (586) 216-3793 sk@leanlearningsolutions.com	Lean Six Sigma in Healthcare Lean Six Sigma Projects / Case Studies in the Emergency Department, Laboratory, Length of Stay, Physician Offices Educational Deployment of Lean and/or Six Sigma Culture Change for Lean Six Sigma in Healthcare Lean or Six Sigma: Is Your Healthcare Organization Ready? Black Belt Career Path in Healthcare Quick Change in Healthcare: Choosing a Methodology ean Six Sigma: Why Healthcare is Different
James M. Levett, MD, FACS Chief Medical Officer, Physicians’ Clinic of Iowa President, Cedar Rapids Healthcare Alliance (319) 362-5118 jmlevett@hotmail.com	ISO 9001 Baldrige in healthcare Statistical process control in healthcare Balanced scorecards, strategy maps Community initiatives in healthcare, value exchanges Performance measurement in healthcare Core Measures Quality Systems
Terry Manning, MPM, CSSBB Quality Project Manager Danbury Hospital 24 Hospital Avenue Danbury, CT 06810 V: (203) 739-8096 F: (203) 739-8692 terence.manning@danhosp.org	Capacity Management Lean/Six Sigma in Healthcare Transactional vs. Transformational Leadership in Achieving Change Creating a Safe Workplace in Healthcare
Patricia W. Morrill, EDAC Health Care Operations Consultant P.O. box 287 Caledonia,WI 53108 morrill@wi.rr.com	Lean Six Sigma in Health Care A Systems Approach to Lean and Evidence-Based Design Kicking Off Your Lean Journey during a Building Project
Sarah Pavelka Iowa Quality Center (641) 628-3909 spavelka@lisco.com	Patient satisfaction Core measures Measuring the cost of quality Healthcare efficiency Systems engineering Leadership education Culture change and adoptions Baldrige
Dev Raheja President Patient System Safety 9811 Mallard Drive, Suite 213 Laurel, MD 20708 Home/Office: (301) 604-0144 FAX: (301) 953-2213 Mobile: (301) 806-3190 www.PatientSystemSafety.com raheja@PatientSystemSafety.com	Why Hospitals Are Unsafe? Continuous Innovation, Not Continuous Improvement Paradigm Pioneers in Healthcare Quality Proactive Patient Safety Heuristics for Robust Healthcare
Rita L. Ratcliffe, MD, MBA, CQA Principal, Medical Excellence DNV Healthcare Surveyor 19 Sunset Blvd Pittsford, NY 14534 (585) 385-4954 DrRitaMedEx@aol.com	Organizing to Prevent Medical Misadventures The new standard in hospital accreditation: NIAHO from DNV Healthcare Quality Auditing Baldrige in Healthcare ISO 9001:2000 in Healthcare Lean Six Sigma in Healthcare
Pierce Story Director of Concept Development Jumbee, Inc. (678) 662-4383 (c) www.jumbee.com pbstory@jumbee.com	Systems engineering Capacity Management Healthcare Efficiency

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