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Improving Access to Urgent Skin Screening Appointments

University of Texas M.D. Anderson Cancer Center Cancer Prevention Center

by Rohe, Duke K.

Cancer Prevention Center (CPC) patients at the University of Texas M.D. Anderson Cancer Center were unable to schedule skin screening appointments in a timely manner. Because of the extended wait time for appointments, patients were going elsewhere for care. The c

  • Filetype: pdf
  • Publish date: 2009-12
  • Keywords:Case study; Patient satisfaction; Root cause analysis; Process improvement; Business results; Patient prioritizing; Process flowchart

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