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The Healthcare Division Chair’s Progress Report, January 2012
(From the January 2012 Healthcare Update)In this month's report, HCD chair Joe Fortuna provides updates on the significant progress taking place on several HCD activities...
- Filetype: pdf
- Publish date: 2012-01
- Keywords:Continuous improvement, Healthcare Update Newsletter
Drug Shortages Detrimental to Healthcare Quality
(From the January 2012 Healthcare Update) In an interview, Cecile Dumesnil, a regional director of pharmacy services in southeast Manitoba, Canada, and retail pharmacist, discusses the drug shortage crisis and the impact it has on healthcare quality...
- Filetype: pdf
- Publish date: 2012-01
- Keywords:Safety, Healthcare Update Newsletter
Finding the Voice of the Healthcare Customer
(From the December 2011 Healthcare Update) The quality management system customer-centered culture (C3) method, is relevant to any industry but as Robin Lawton told Healthcare Update in a recent interview, it may be particularly beneficial in healthcare...
- Filetype: pdf
- Publish date: 2011-12
- Keywords:Quality management, patient satisfaction, Healthcare Update Newsletter
QIHC 2012 Sessions to Cover Patient Satisfaction
(From the December 2011 Healthcare Update) ASQ’s Quality Institute for Healthcare, taking place May 21-23 in Anaheim, CA, will include sessions geared to the topic of patient satisfaction. View descriptions of sessions that will be covering the topic...
- Filetype: pdf
- Publish date: 2011-12
- Keywords:Continuous improvement, Healthcare Update Newsletter, Quality Institute for Healthcare, patient satisfaction
The Healthcare Division Chair’s Progress Report, December 2011: A Letter To Santa …
(From the December 2011 Healthcare Update) HCD Chair Joe Fortuna writes a letter to Santa in which he outlines the positive developments the HCD achieved in 2011 and his wish list for the division in 2012...
- Filetype: pdf
- Publish date: 2011-12
- Keywords:Continuous improvement, Healthcare Update Newsletter
Voice of the Customer in a Widget-Free World
(From the December 2011 Healthcare Update) Robin Lawton discusses a way to redefine work and use word formulas to eliminate ambiguity and capture the voice of the customer...
- Filetype: pdf
- Publish date: 2011-12
- Keywords:Quality management, patient satisfaction, Healthcare Update Newsletter, voice of the customer
The HCD Marshall Plan Is Finally Off The Ground
ASQ Healthcare Division and Marshall Plan..
- Filetype: pdf
- Publish date: 2011-11
- Keywords:Healthcare, Marshall Plan
Bundled Payments: The Future of Healthcare?
In an exclusive interview, Mark Purtle, M.D., chief medical officer and vice president of medical affairs for Iowa Health weighs in on the new bundled payment models being introduced to hospitals in the United States...
- Filetype: pdf
- Publish date: 2011-11
- Keywords:Change Management, Healthcare Update Newsletter, Continuous Improvement
The Healthcare Division Chair’s Progress Report: November 2011
(From the November 2011 Healthcare Update) In this month's note, HCD Chair Joe Fortuna writes about the Nightingale Scholarship, requests your input and provides updates on plans for QIHC...
- Filetype: pdf
- Publish date: 2011-11
- Keywords:Leadership, Healthcare Update Newsletter
Healthcare Division Nightingale Scholarship Application
- Filetype: doc
- Keywords:
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