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The Healthcare Division of ASQ strives to engage stakeholders at all levels in improving the efficiency and efficacy of a global healthcare system utilizing a customer focused systems approach by encouraging research, innovation, and the formation of learning partnerships to advance knowledge of healthcare quality.
Featured Content
Baldrige Recipients Put Patients First
(From the May 2012 Healthcare Update) The 2011 Baldrige recipients in healthcare all used unique models to enhance their customer focus, one of the categories in the criteria, and as a result, achieved impressive patient satisfaction scores...
- Filetype: pdf
- Publish date: 2012-05
- Keywords:Customer satisfaction, Healthcare Update newsletter
The Healthcare Division Chair’s Progress Report, May 2012: It’s Almost Summer—Are You Ready?
(From the May 2012 Healthcare Update) HCD Chair Joe Fortuna provides updates from the 2012 Quality Institute for Healthcare and provides more information on progress being made by HCD committees in meeting their objectives and goals...
- Filetype: pdf
- Publish date: 2012-05
- Keywords:Customer satisfaction, Healthcare Update Newsletter
Establishing a Healthcare Special Interest Group in ASQ Sections
- Filetype: mp4
- Publish date: 2012-04
- Keywords:Healthcare Special Interest Groups, SIG
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