Book Review: Understanding and Implementing Baldrige in Healthcare

Abstract: Pierce Story, an ASQ member and secretary for the ASQ Healthcare Division, provides a review of Healthcare Update co-editor Glenn Bodinson and Kay Kendall's book, The Executive Guide to Understanding and Implementing Baldrige in Healthcare: Evidence-based Excellence. He writes, "Whereas lean and other methods are perceived to be simple, Baldrige is sometimes painted as complex, onerous, brutally sophisticated and expensive. Healthcare executives who want an easy solution, therefore, might not even consider Baldrige. Fortunately, these perceptions are incorrect, which is why the book ... is so important for this industry today."

Keywords: Healthcare Update Newsletter - Baldrige National Quality Program

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