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The Healthcare Division of ASQ strives to engage stakeholders at all levels in improving the efficiency and efficacy of a global healthcare system utilizing a customer focused systems approach by encouraging research, innovation, and the formation of learning partnerships to advance knowledge of healthcare quality.
Featured Content
The Healthcare Division Chair’s Progress Report, January 2012
(From the January 2012 Healthcare Update)In this month's report, HCD chair Joe Fortuna provides updates on the significant progress taking place on several HCD activities...
- Filetype: pdf
- Publish date: 2012-01
- Keywords:Continuous improvement, Healthcare Update Newsletter
Drug Shortages Detrimental to Healthcare Quality
(From the January 2012 Healthcare Update) In an interview, Cecile Dumesnil, a regional director of pharmacy services in southeast Manitoba, Canada, and retail pharmacist, discusses the drug shortage crisis and the impact it has on healthcare quality...
- Filetype: pdf
- Publish date: 2012-01
- Keywords:Safety, Healthcare Update Newsletter
Finding the Voice of the Healthcare Customer
(From the December 2011 Healthcare Update) The quality management system customer-centered culture (C3) method, is relevant to any industry but as Robin Lawton told Healthcare Update in a recent interview, it may be particularly beneficial in healthcare...
- Filetype: pdf
- Publish date: 2011-12
- Keywords:Quality management, patient satisfaction, Healthcare Update Newsletter
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