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Voice of the Customer Survey Lessons for Government Division

by Gordon,Guy

As practitioners of quality we are all generally aware that a core discipline to master and practice at the individual and organizational level is that of listening to the voice of the customer...

  • Filetype: pdf
  • Publish date: 2011-01
  • Keywords:Customer Service

Sacramento Discussion Group Charter

by Mallory,Richard

Charter for the Government Division discussion group in Sacramento..

  • Filetype: pdf
  • Publish date: 2009-08
  • Keywords:Discussion Group

2009 Report Card for America's Infrastructure

by ASCE

Reprinted from the web site of the American Society of Civil Engineers (http://www.infrastructurereportcard.org) Reprinted by permission...

  • Filetype: pdf
  • Publish date: 2009-07
  • Keywords:Assessment

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