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Open Access

System Management Standard

White Paper

by ASQ Government Division

  • Filetype: pdf
  • Publish date: 2016-09
  • Keywords:Systems Management

System Management Standard--Extended Version

White Paper

by ASQ Government Division

  • Filetype: pdf
  • Publish date: 2016-09
  • Keywords:Systems Management
Open Access

Out of Crises: Business Process Management Tools for Turbulent Times

by Mosgaller, Tom

Presented by Tom Mosgaller, Director of Change Management for the Network for the Improvement of Addiction Treatment Services (NIATx) and Past President and Past Chairman of the Board of ASQ..

  • Filetype: flv
  • Publish date: 2009-12
  • Keywords:Process Improvement

Beyond Competence: Driving Local Government Improvement

by Tavistock Institute and Local Government Centre, Warwick Business School

Used with permission of the Local Government Association: www.lga.gov.uk..

  • Filetype: pdf
  • Publish date: 2009-06
  • Keywords:Continuous Improvement

Public Involvement and Aspen's Growing Toolbox

The city staff in Aspen Colorado has developed a robust box of tools with which to engage the community in a dialogue about the issues that confront the community and to provide a way for the people that live, work, and visit there to have constructive co..

  • Filetype: doc
  • Publish date: 2007-06
  • Keywords:Best Practices

Improving Service Through Employee Engagement

Recognizing that employee engagement is critical to delivering citizen-centred service, the Region of Peel has developed and managed an improvement process known as B.E.S.T. (Building Employee Satisfaction Together). The process has two components: an ann..

  • Filetype: doc
  • Publish date: 2007-06
  • Keywords:Best Practices

Citizens and Performance

A formerly down-at-the-heels industrial town in the central part of Massachusetts is on the leading edge of an ongoing experiment that marries citizen action and technology..

  • Filetype: doc
  • Publish date: 2007-06
  • Keywords:Best Practices

CitiStat Part 1

Presentation from the Government Division 2005 Leadership Dialogues..

  • Filetype: ppt
  • Publish date: 2006-05
  • Keywords:Best Practices

CitiStat Part 2

Presentation from the Government Division 2005 Leadership Dialogues..

  • Filetype: ppt
  • Publish date: 2006-05
  • Keywords:Best Practices

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