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Open Access

Streamlining the Department of Social Services’ Workflow

by Hammonds,Al; Minor,Andrea;Hughes,Shaun

This webinar features process improvements made within the Department of Social Services, and specifically the project that saved nearly $30,000 in its first year..

  • Filetype: mp4
  • Publish date: 2011-06
  • Keywords:Webinar

Improving Service Delivery in Government with Lean Six Sigma

This report is a comprehensive review of how public sector managers can use Lean Six Sigma to improve the execution and delivery of results...

  • Filetype: pdf
  • Publish date: 2007-08
  • Keywords:Six Sigma
Open Access

Championing Process Improvement in the Public Sector: Erie County, NY

by Bill Carey

Presented by Bill Carey, Director, Six Sigma, Erie County..

  • Filetype: htm
  • Keywords:Webinar

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