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Open Access

Citizen-Driven Government - Boundaryless Organizations

by By Sukumar Rao

This chapter originally appeared in Government for the Future, published by Rowman & Littlefield 2018, edited by Abramson, Chenok, and Kamensky of the IBM Center for the Business of Government.

  • Filetype: pdf
  • Publish date: 2018-12
  • Keywords:Systems Management
Open Access

Message from the Chair-November 2017

by Mark Abrams

  • Filetype: pdf
  • Publish date: 2017-11
  • Keywords:systems management
Open Access

A Framework for Government Agency Quality Management Systems

by By Christena C. Shepherd, M.A.O.M., ASQ CMQ/OE, CQA Jacobs/ESSSA Group

  • Filetype: pdf
  • Publish date: 2017-08
  • Keywords:Systems Management
Open Access

Systems Management as an Agile Quality Framework

by Richard E. Mallory

An essential but broadly overlooked management practice for government executives and program managers is to identify and manage their critical (or key) management systems1...

  • Filetype: pdf
  • Publish date: 2017-05
  • Keywords:systems management
Open Access

The Toyota Kata - Does it have application in Government

by Richard Mallory

Presentation slides: The “Toyota Kata” is heralded by some as the next new thing in quality, because its focus is to teach leaders and workers how to change,..

  • Filetype: pdf
  • Publish date: 2013-07
  • Keywords:Process Improvement
Open Access

The Toyota Kata - Does it have application in Government

by Richard Mallory

Webinar Recording: The “Toyota Kata” is heralded by some as the next new thing in quality, because its focus is to teach leaders and workers how to change,..

  • Filetype: mp4
  • Publish date: 2013-07
  • Keywords:Process Improvement
Open Access

State Lean Government Consortium: Helping Each Other Transform Government Service

by Gary Vansuch

Webinar Recording: This webinar will discuss some of the enhancements that Lean has produced in state government, and will also provide a current status of this Lean Consortium...

  • Filetype: mp4
  • Publish date: 2013-03
  • Keywords:Process Improvement
Open Access

State Lean Government Consortium: Helping Each Other Transform Government Service

by Gary Vansuch

Webinar Presentation Slides: This webinar will discuss some of the enhancements that Lean has produced in state government, and will also provide a current status of this Lean Consortium...

  • Filetype: pdf
  • Publish date: 2013-03
  • Keywords:Process Improvement
Open Access

Creating An Auditable Standard of Quality in Government

by Mallory, Richard

Webinar Recording: This presentation will provide an overview of the problems of quality implementation in government, and the Government Division efforts to promote an auditable standard of quality...

  • Filetype: mp4
  • Publish date: 2012-12
  • Keywords:Process Improvement
Open Access

Creating An Auditable Standard of Quality in Government

by Mallory, Richard

Presentation Slides: This presentation will provide an overview of the problems of quality implementation in government, and the Government Division efforts to promote an auditable standard of quality...

  • Filetype: pdf
  • Publish date: 2012-12
  • Keywords:Process Improvement

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