Library

Guidelines For Public Sector Process Certification

by Mallory, Richard;

Process Certification guidelines provide a tool and framework for Government Managers to evaluate their efforts in process improvement, and through evaluation, offer further suggestions on the means and methods of improvement...

  • Filetype: pdf
  • Publish date: 2013-07
  • Keywords:Government, Webinar, Process Improvement
Open Access

The Basics of Risk Management

by Bill Scott;Mark Krempley

This webcast recording will provide an overview of basics of risk management...

  • Filetype: mp4
  • Publish date: 2012-05
  • Keywords:Government,Webinar
Open Access

Cutting Costs with Lean Six Sigma

by Liz Keim

This webcast recording will provide an overview of Lean Six Sigma and how the tools can be used to reduce cycle time, defects and costs...

  • Filetype: mp4
  • Publish date: 2011-12
  • Keywords:Government,Webinar
Open Access

The Art of Waste: Losing the Farm--recorded webinar

by Jim Bowie

The recording of a webinar presented on December 14, 2011 by Jim Bowie..

  • Filetype: mp4
  • Publish date: 2011-12
  • Keywords:Government,Webinar
Open Access

Streamlining the Department of Social Services’ Workflow

by Hammonds,Al; Minor,Andrea;Hughes,Shaun

This webinar features process improvements made within the Department of Social Services, and specifically the project that saved nearly $30,000 in its first year..

  • Filetype: mp4
  • Publish date: 2011-06
  • Keywords:Webinar

Building Performance Excellence Using the National Quality Award Framework

by Verardo,Denzil

The award was given in recognition of its broad use of systems management and continuous process improvement, and its corresponding broad-scale improvements in business results...

  • Filetype: mp4
  • Publish date: 2011-04
  • Keywords:Government,Webinar,Process Improvement
Open Access

Mapping the Road to Success with ISO 9001:2008--The Illinois Department of Transportation Story

by Baranzelli,John

This webinar provides a fresh look at the ISO 9001 standard by chronicling its successful application in the dynamic and turbulent environment of a public service organization...

  • Filetype: m4v
  • Publish date: 2011-01
  • Keywords:Webinar
Open Access

Why Lean Succeeds in Both the Private and Public Sectors

by Dalal, Adil; Jennings, Bart

The Austin Water Utility has, through various city manager efforts, been involved in continuous improvement efforts since the early 1990s. In 2008, the Austin city manager hired Greg Meszaros from Ft. Wayne, IN as the new director for Austin Water Utility. In 2009, Meszaros initiated a Lean program. The Austin Water Utility designated Bart Jennings to corrdinate the Lean effort. He hired two internal facilatators to conduct improvement projects that have projected a value of $2 million.

  • Filetype: flv
  • Publish date: 2010-06
  • Keywords:Webinar, Government, Lean
Open Access

Enterprise Lean in Minnesota and Beyond

by Baumann, Tom;

Presented by: Tom Baumann, Director, Office of Continuous Improvement, Minnesota Department of Administration..

  • Filetype: flv
  • Publish date: 2010-03
  • Keywords:Webinar
Open Access

Excellence in Customer Service: Lean Management in the State of Georgia

by Bibbes, Ted

By employing lean concepts and strong project management practices, OCS has introduced rapid process improvement to more than 3,500 state employees in 10 divisions from four separate state agencies...

  • Filetype: flv
  • Publish date: 2009-11
  • Keywords:Webinar

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