Library
Guidelines For Public Sector Process Certification
Process Certification guidelines provide a tool and framework for Government Managers to evaluate their efforts in process improvement, and through evaluation, offer further suggestions on the means and methods of improvement...
- Filetype: pdf
- Publish date: 2013-07
- Keywords:Government, Webinar, Process Improvement
The Basics of Risk Management
This webcast recording will provide an overview of basics of risk management...
- Filetype: mp4
- Publish date: 2012-05
- Keywords:Government,Webinar
Cutting Costs with Lean Six Sigma
This webcast recording will provide an overview of Lean Six Sigma and how the tools can be used to reduce cycle time, defects and costs...
- Filetype: mp4
- Publish date: 2011-12
- Keywords:Government,Webinar
The Art of Waste: Losing the Farm--recorded webinar
The recording of a webinar presented on December 14, 2011 by Jim Bowie..
- Filetype: mp4
- Publish date: 2011-12
- Keywords:Government,Webinar
Streamlining the Department of Social Services’ Workflow
This webinar features process improvements made within the Department of Social Services, and specifically the project that saved nearly $30,000 in its first year..
- Filetype: mp4
- Publish date: 2011-06
- Keywords:Webinar
Building Performance Excellence Using the National Quality Award Framework
The award was given in recognition of its broad use of systems management and continuous process improvement, and its corresponding broad-scale improvements in business results...
- Filetype: mp4
- Publish date: 2011-04
- Keywords:Government,Webinar,Process Improvement
Mapping the Road to Success with ISO 9001:2008--The Illinois Department of Transportation Story
This webinar provides a fresh look at the ISO 9001 standard by chronicling its successful application in the dynamic and turbulent environment of a public service organization...
- Filetype: m4v
- Publish date: 2011-01
- Keywords:Webinar
Why Lean Succeeds in Both the Private and Public Sectors
The Austin Water Utility has, through various city manager efforts, been involved in continuous improvement efforts since the early 1990s. In 2008, the Austin city manager hired Greg Meszaros from Ft. Wayne, IN as the new director for Austin Water Utility. In 2009, Meszaros initiated a Lean program. The Austin Water Utility designated Bart Jennings to corrdinate the Lean effort. He hired two internal facilatators to conduct improvement projects that have projected a value of $2 million.
- Filetype: flv
- Publish date: 2010-06
- Keywords:Webinar, Government, Lean
Enterprise Lean in Minnesota and Beyond
Presented by: Tom Baumann, Director, Office of Continuous Improvement, Minnesota Department of Administration..
- Filetype: flv
- Publish date: 2010-03
- Keywords:Webinar
Excellence in Customer Service: Lean Management in the State of Georgia
By employing lean concepts and strong project management practices, OCS has introduced rapid process improvement to more than 3,500 state employees in 10 divisions from four separate state agencies...
- Filetype: flv
- Publish date: 2009-11
- Keywords:Webinar