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Open Access

Streamlining the Department of Social Services’ Workflow

by Hammonds,Al; Minor,Andrea;Hughes,Shaun

This webinar features process improvements made within the Department of Social Services, and specifically the project that saved nearly $30,000 in its first year..

  • Filetype: mp4
  • Publish date: 2011-06
  • Keywords:Webinar

Building Performance Excellence Using the National Quality Award Framework

by Verardo,Denzil

The award was given in recognition of its broad use of systems management and continuous process improvement, and its corresponding broad-scale improvements in business results...

  • Filetype: mp4
  • Publish date: 2011-04
  • Keywords:Government,Webinar,Process Improvement
Open Access

Internet Liaison Upload Tool Demo

  • Filetype: mp4
  • Publish date: 2011-02
  • Keywords:
Open Access

Voice of the Customer Survey Lessons for Government Division

by Gordon,Guy

As practitioners of quality we are all generally aware that a core discipline to master and practice at the individual and organizational level is that of listening to the voice of the customer...

  • Filetype: pdf
  • Publish date: 2011-01
  • Keywords:Customer Service
Open Access

Mapping the Road to Success with ISO 9001:2008--The Illinois Department of Transportation Story

by Baranzelli,John

This webinar provides a fresh look at the ISO 9001 standard by chronicling its successful application in the dynamic and turbulent environment of a public service organization...

  • Filetype: m4v
  • Publish date: 2011-01
  • Keywords:Webinar
Open Access

Mapping the Road to Success with ISO 9001:2008

by John Baranzelli

PowerPower slides for the webinar: IDOT was the first state transportation agency in the United States to achieve ISO 9001:2000 certification for its major business processes and the agency sustained this achievement by transitioning to ISO 9001:2008...

  • Filetype: pptx
  • Publish date: 2011-01
  • Keywords:Government
Open Access

Recommendations for Excellence in Government during a Time of Cutbacks

by Mallory, Rich

Many political solutions have been tried to reduce the size of government in past years, and many have failed. One primary reason is that reductions have focused on political issues rather than system management...

  • Filetype: htm
  • Publish date: 2010-11
  • Keywords:Process Improvement
Open Access

Why Lean Succeeds in Both the Private and Public Sectors

by Dalal, Adil; Jennings, Bart

The Austin Water Utility has, through various city manager efforts, been involved in continuous improvement efforts since the early 1990s. In 2008, the Austin city manager hired Greg Meszaros from Ft. Wayne, IN as the new director for Austin Water Utility. In 2009, Meszaros initiated a Lean program. The Austin Water Utility designated Bart Jennings to corrdinate the Lean effort. He hired two internal facilatators to conduct improvement projects that have projected a value of $2 million.

  • Filetype: flv
  • Publish date: 2010-06
  • Keywords:Webinar, Government, Lean
Open Access

Enterprise Lean in Minnesota and Beyond

by Baumann, Tom;

Presented by: Tom Baumann, Director, Office of Continuous Improvement, Minnesota Department of Administration..

  • Filetype: flv
  • Publish date: 2010-03
  • Keywords:Webinar
Open Access

Lean in Government Starter Kit Version 2.0

by EPA

The Lean in Government Starter Kit: How to Implement Successful Lean Initiatives at Environment Agencies, Version 2.0 is designed to help government agencies plan and implement successful Lean events. Also see materials at http://www.epa.gov/lean/..

  • Filetype: pdf
  • Publish date: 2010-02
  • Keywords:Quality Training

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