Library
The Art of Waste: Losing the Farm
The PowerPoint slides from a webinar presented on December 14, 2011 by Jim Bowie..
- Filetype: pdf
- Publish date: 2011-12
- Keywords:Government
The Art of Waste: Losing the Farm--recorded webinar
The recording of a webinar presented on December 14, 2011 by Jim Bowie..
- Filetype: mp4
- Publish date: 2011-12
- Keywords:Government,Webinar
Streamlining the Department of Social Services’ Workflow
This webinar features process improvements made within the Department of Social Services, and specifically the project that saved nearly $30,000 in its first year..
- Filetype: mp4
- Publish date: 2011-06
- Keywords:Webinar
Building Performance Excellence Using the National Quality Award Framework
The award was given in recognition of its broad use of systems management and continuous process improvement, and its corresponding broad-scale improvements in business results...
- Filetype: mp4
- Publish date: 2011-04
- Keywords:Government,Webinar,Process Improvement
Voice of the Customer Survey Lessons for Government Division
As practitioners of quality we are all generally aware that a core discipline to master and practice at the individual and organizational level is that of listening to the voice of the customer...
- Filetype: pdf
- Publish date: 2011-01
- Keywords:Customer Service
Mapping the Road to Success with ISO 9001:2008--The Illinois Department of Transportation Story
This webinar provides a fresh look at the ISO 9001 standard by chronicling its successful application in the dynamic and turbulent environment of a public service organization...
- Filetype: m4v
- Publish date: 2011-01
- Keywords:Webinar
Mapping the Road to Success with ISO 9001:2008
PowerPower slides for the webinar: IDOT was the first state transportation agency in the United States to achieve ISO 9001:2000 certification for its major business processes and the agency sustained this achievement by transitioning to ISO 9001:2008...
- Filetype: pptx
- Publish date: 2011-01
- Keywords:Government
Recommendations for Excellence in Government during a Time of Cutbacks
Many political solutions have been tried to reduce the size of government in past years, and many have failed. One primary reason is that reductions have focused on political issues rather than system management...
- Filetype: htm
- Publish date: 2010-11
- Keywords:Process Improvement
Why Lean Succeeds in Both the Private and Public Sectors
The Austin Water Utility has, through various city manager efforts, been involved in continuous improvement efforts since the early 1990s. In 2008, the Austin city manager hired Greg Meszaros from Ft. Wayne, IN as the new director for Austin Water Utility. In 2009
- Filetype: htm
- Publish date: 2010-06
- Keywords:Webinar, Government, Lean
Enterprise Lean in Minnesota and Beyond
Presented by: Tom Baumann, Director, Office of Continuous Improvement, Minnesota Department of Administration..
- Filetype: htm
- Publish date: 2010-03
- Keywords:Webinar
