Guidelines For Public Sector Process Certification
Abstract: Process Certification guidelines provide a tool and framework for Government Managers to evaluate their efforts in process improvement, and through evaluation, offer further suggestions on the means and methods of improvement. They can also be used by elected representatives or government auditors to evaluate the maturity of processes in government. The guidelines are especially valuable in addressing the primary reason that government processes cannot improve on their own: That Government does not have a revenue stream associated with a marketplace decision. It is noted that because government agency revenues flow as a direct result of legislative and budgeting action, it does not have a self-correcting economic motivation to grow and improve in the areas of customer satisfaction, or efficiency. So if government is to improve in these areas and make the presence of Quality in Government visible, where to start? Process certification guidelines provide an answer.
Presenter: Richard E. Mallory is a senior management consultant and client services manager for CPS Human Resources Consulting of Sacramento, CA. Mallory specializes in performance measurement, program analysis, and organizational transformation. He specializes in government practice, and has spent more than 25 years as a senior government executive, consultant, and performance coach.
Keywords: Government - Webinar - Process Improvement