Creating An Auditable Standard of Quality in Government
Abstract: Government is unique in the quality industry in that the economic reality that confronts almost every other kind of business does not confront government – it will never go bankrupt because of a lack of delivered quality. Regardless, the ASQ Government Division believes that government can be fixed with Quality Principles, and that change can be led by quality professionals. The Division is making plans to drive the systematic adoption of quality practices in government that are measurable and auditable, including its recently published “Guidelines for Public Sector Process Certification.” This presentation will provide an overview of the problems of quality implementation in government, and the Government Division efforts to promote an auditable standard of quality.
Mallory has a Masters degree in management and has qualified as a Project Management Professional. He is a career-long government executive manager and government sector consultant, and was a former Director of the Dept. of Housing and Community Development for the state of California, and a former California-Nevada State Director for USDA. He has 15 years experience as a consultant in the public sector, and has assisted dozens of government clients in organizational design, process improvement, workforce analysis, and change management.
Keywords: Process Improvement