ASQ - Government Division

Championing Process Improvement in the Public Sector: Erie County, NY

Abstract: DESCRIPTION: In 2007, a chief executive ran for the Erie County, NY, executive post. Chris Collins’ platform was built on three R’s: reforming county government, rebuilding the economy, and reducing taxes. The businessman pledged to “turn around the failed enterprise of county government.” Collins’ promise resonated. He won with 64 percent of the vote. Lean Six Sigma would be the foundation for change. Every aspect of county-wide government—where local control of operations is not always a luxury—would have to be permeated. As Collins said, “You can’t stick your toe in the water. You’ve got to jump in.” He said, “I firmly believe my job was to shake the trees violently. Status quo [has] got to go. This community has been in decline for 50 years. Business as usual doesn’t work.” Come listen to what Erie County has accomplished with Lean Six Sigma since 2007! PRESENTER: Bill Carey has a long and distinguished career in banking and finance. He joined Erie County in September 2008 from M&T Bank in Buffalo, NY, where he was senior vice president of Lending Process and System Optimization. Prior to joining M&T in 2001, he worked for HSBC Bank for 19 years, including 4 years in Hong Kong. Carey has an MBA in finance from Canisius College and an undergraduate degree in business administration from the State University of New York at Buffalo. He is a Certified Public Accountant, and received his Black Belt certification from the Center for Industrial Effectiveness at the University of Buffalo.

Keywords: Webinar

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