ASQ - Government Division

Out of Crises: Business Process Management Tools for Turbulent Times

Abstract: Dr. W. Edwards Deming's seminal book of the 1980s was titled Out of Crises and called for nothing less than a fundamental transformation in the way organizations were managed and led. Grounded in Dr. Deming's work, NIATx, based at the University of Wisconsin-Madison, has worked to take Dr. Deming's message and translate it into a research-based, practical, and easy-to-use set of principles and practices to help health and human service organizations transform the way they do business. The presentation will be a practical walk-through of the NIATx approach with an emphasis on the tools used for incremental process improvement, as well as large-scale change. NIATx has grown from a pilot process improvement effort with 23 service providers, launched in 2004, to a nationally recognized initiative involving more than 1,000 payers, policymakers, and behavioral health providers nationally. Tom Mosgaller will share examples and set the foundation for an interactive discussion of the factors that have made the NIATx approach to improvement successful. NIATx is funded primarily by a partnership between the Robert Wood Johnson Foundation and the Substance Abuse and Mental Health Administration (SAMHSA) within the Federal Department of Health and Human Services.

Keywords: Process Improvement

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Tom's work in this area is truly inspired. He and the folks at NIATx have managed to simplify process and organizational change, such that it can be understood and used effectively by all.
--Guy Gordon, 01-27-2010
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