Unless noted, books and articles are in English.
ISO 9001:2008 Explained, Third Edition
Charles A. Cianfrani, John E. "Jack" West, and Joseph J. Tsiakals
Process Improvement Using Six Sigma
ISO Lesson Guide 2008
J.P. Russell and Dennis Arter
The Certified Six Sigma Green Belt Handbook
Roderick A. Munro, Matthew J. Maio, Mohamed B. Nawaz, Govindarajan Ramu, and Daniel J. Zrymiak
Don’t Forget the People (PDF, 180 KB)
Integrating principles into people’s behavior is a sure way to successfully implement a business system.
Srijayan N. Iyer, principal consultant and general manager, AFOES Consultants, Abu Dhabi, United Arab Emirates and India
Uniform Maker Sews Up Success With Scorecard (PDF, 160 KB)
Clothing manufacturer institutes a balanced scorecard to cut out inefficiencies and iron out problems at its facilities.
Gus Gordon, CEO, Operadora Ganso Azul S.A. de C.V., Merida, Yucatan, Mexico