Since 1996, ASQ has published seven issues of the Future of Quality Report. The latest edition explores 11 topic areas—already impacting consumers, businesses, and society—that will have a profound effect on the future of quality. These thought-provoking, personal, and detailed essays are written by distinguished experts from around the world. Read the full report or start with the essays that interest you the most. The "2015 ASQ Future of Quality Report: Quality Throughout" will challenge, enlighten, and spark action.
ASQ had the opportunity to speak to four of our authors at the 2015 ASQ World Conference on Quality and Improvement. After a panel discussion about the Future of Quality during the Executive Roundtable event, Rodney Evans (Chief Innovation Officer, McChrystal Group, CrossLead Lab), Stephen Rosen (Beton Michael Kaneb Professor of National Security and Military Affairs, Harvard University), Jim Davis (Vice Provost, Information Technology, and Chief Academic Technology Officer, University of California—Los Angeles), and Izabel Christina Cotta Matte (Chief Strategic Planning and Budgeting Officer, City of Porto Alegre), spoke about the main topic of their articles.
Read perspectives on the future of quality from within and beyond the quality field.
"Adaptable leaders must be rewarded on attributes like self-awareness and constant learning, not only on meeting a sales quota or exceeding a revenue target."
— Stanley McChrystal and Rodney Evans
"The advent of digital technology, big data, and customization will impact education at all levels and of all types."
— JoAnn Sternke
"Unlike the proprietary counterparts that it soon eclipsed, the Internet has no main menu, no CEO, and no business plan."
— Jonathan Zittrain
"In the future, buildings will be hubs of energy production and storage as well as consumption."
— Zheng Mingguang
"We must also use quality and continuous improvement to eliminate design features or flaws that can be exploited."
— Stephen Rosen
"As the customers' experience with the product or service develops over time, so they will tend to develop trust and confidence with the brand, provided their experience is positive."
— Gregory and Andrew Watson
"(Smart manufacturing) and the roles for new IT capabilities in a manufacturing enterprise must grow from the interoperation of physical, cyber, and workforce elements."
— Jim Davis
"The good news is that large, complex, unstructured problems are exactly the type of problems that the statistical engineering approach was designed to handle."
— Ronald Snee and Roger Hoerl
"In the highly competitive future environment emerging in the global market, there is a need to develop a concept of quality for sales that has to be practiced in addition to quality for cost."
— Noriaki Kano
"Quality concepts and the spirit of continuous improvement will be crucial to consolidating a new culture of public administration."
— Izabel Christina Cotta Matte
"Scaling health access more broadly moving forward will require rethinking business models and similarly expanding and efficiently utilizing pools of resources."
— Devi Shetty