Making the Case for Quality

Quality in Primary and Secondary Education

Making the Case for Quality

Continuous improvement techniques and tools can raise student achievement, enhance accountability and help administrators and teachers meet legislated requirements. Schools can also achieve and document increases in teacher, parent and student satisfaction.

White Paper: The Economic Case for Quality® (PDF, 102 KB)

NEW! Continuous Improvement in Public Schools Through ISO 9001:2000 (PDF, 276 KB)
Since Racine Unified School District achieved ISO 9001:2000 certification, the district has made notable progress in closing the achievement gap between demographic groups in reading and math, decreasing truancy and suspensions and increasing parent satisfaction.

Pearl River, New York School District (PDF, 73 KB)
Increased student and parent satisfaction to 92% and 96%, respectively.

Community Consolidated School District 15 (PDF, 89 KB)
This school district in the Chicago Suburb of Palatine, Illinois exceeded the national average of second graders reading at or above grade level (84% compared to an average of 48%) and achieved lower teacher turnover rates than the national average (11.7% versus 20%).

Chugach School District (PDF, 83 KB)
This Alaskan school district serves about 200 students spread over 22,000 square miles. After pioneering a new standards-based teaching approach, student test scores rose dramatically in reading, math and language arts, and students topped stavt averages on all areas of the state’s high-school graduation exams.

Osher Lifelong Learning Institute at Brandeis University
At the school’s Waltham, Massachusetts campus, focusing on customers and continuous improvement drove a 45% increase in program membership in five years and helped attract new funding from trusts and grants to cover costs, allowing revenue to go straight to the university’s bottom line.

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Additional Resources

What Do CEOs Think About Quality? (PDF, 649 KB)
ASQ surveyed executives to learn what they currently think and to help quality professionals make the economic case for quality.
From Quality Progress Magazine - May 2004
Greg Weiler, ASQ project leader

Six Sigma and the Bottom Line (PDF, 136KB)
by Soren Bisgaard and Johannes Freiesleben
This Quality Progress article explains the economic benefits of Six Sigma, Black Belts (BBs) and Green Belts (GBs) must speak the language of upper management.

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