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Critical Event Narrative Inquiry in Higher Education Quality

by Webster, Len; Mertova, Patricia;

Quality Approaches in Higher Education Vol. 3 (2) Dec 2012 article by Patricie Mertova and Len Webster. The paper is another one of a series of works describing a research study concerning the academic voice in higher education quality in England and the Czech Republic (Mertova & Webster, 2009). To investigate the academic voice in higher education quality, a critical event narrative inquiry method was employed, and that is the focus of this paper. A significant feature of the method was eliciting critical events related to higher education quality in professional practice of academics and higher education leaders. The research uncovered a number of similar issues and concerns in higher education quality voiced by academics and higher education leaders in both countries. Some culture-specific issues related predominantly to Czech higher education quality were also uncovered.

  • Filetype: pdf
  • Publish date: 2012-12
  • Keywords:Quality Approaches in Higher Education, Educational Quality; Global Quality

An Integrated Approach to Quality Enhancement at a Multi-Campus University

by Nair, Sid; Murdoch, Nicolene; Mertova, Patricie;

Quality Approaches in Higher Education Vol. 3 (1) Feb 2012 article by Chenicheri Sid Nair, Patricie Mertova, and Nicolene Murdoch. This article focuses on a multicampus, research intensive Australian tertiary institution and examines one aspect of how the institution approaches quality management. In particular, it explores the recently introduced integrated evaluation data management system that consolidates and stores data from multiple internal and external sources to enable improvement and benchmarking. It also highlights some of the systems in place to communicate mprovement to students and external agencies.

  • Filetype: pdf
  • Publish date: 2012-02
  • Keywords:Quality Approaches in Higher Education, Assessment/Surveys, Benchmarking, Best Practices
Open Access

Quality and Education in Taiwan

by JrJung Lyu

(From the October 2009 Higher Education Brief) The Ministry of Education works to improve the Taiwanese education system by encouraging ISO 9000 certification and self-evaluation systems...

  • Filetype: pdf
  • Publish date: 2009-10
  • Keywords:Higher Education Brief
Open Access

Developing a New Total Quality Engineering Degree Program

by Kwai-Sang Chin

(From the October 2009 Higher Education Brief) The City University of Hong Kong has developed a TQE degree to help fulfill the need for multi-skilled engineering professionals...

  • Filetype: pdf
  • Publish date: 2009-10
  • Keywords:Higher Education Brief
Open Access

Editorial: Look to your Global Neighbor for Ideas

by Nicole Adrian

(From the October 2009 Higher Education Brief) Manufacturing and service industries are going global. Why shouldn’t education?..

  • Filetype: pdf
  • Publish date: 2009-10
  • Keywords:Higher Education Brief
Open Access

Engineering Graduates’ Generic Skills: Issues and Solutions

by Raymond Wong and Albert Tsang

(From the October 2009 Higher Education Brief) One university strives to teach engineering students problem-solving and communication skills...

  • Filetype: pdf
  • Publish date: 2009-10
  • Keywords:Higher Education Brief
Open Access

eLearning: A Cure to the Middle East’s Higher Education Problems

by Mohamed Zairi

(From the October 2009 Higher Education Brief) An e-university was created in Dubai to alleviate higher education challenges the Middle East faces...

  • Filetype: pdf
  • Publish date: 2009-10
  • Keywords:Higher Education Brief

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