Library

Newsletter Archive - full copies of past Division newsletters

Primary and Seconday Education Brief Articles

Higher Education Brief Articles

Complete issues of Primary and Secondary Education Brief and Higher Education Brief

Quality Approaches in Higher Education issues

Workforce Development Brief Articles

Podcasts/Webinars

Conference Proceedings - Including the 2011, 2012, and 2013 Advancing the STEM Agenda Conferences

Knowledge Center

Search on ASQ Journal Articles or Proceedings

An Integrated Approach to Quality Enhancement at a Multi-Campus University

by Nair, Sid; Murdoch, Nicolene; Mertova, Patricie;

Quality Approaches in Higher Education Vol. 3 (1) Feb 2012 article by Chenicheri Sid Nair, Patricie Mertova, and Nicolene Murdoch. This article focuses on a multicampus, research intensive Australian tertiary institution and examines one aspect of how the institution approaches quality management. In particular, it explores the recently introduced integrated evaluation data management system that consolidates and stores data from multiple internal and external sources to enable improvement and benchmarking. It also highlights some of the systems in place to communicate mprovement to students and external agencies.

  • Filetype: pdf
  • Publish date: 2012-02
  • Keywords:Quality Approaches in Higher Education, Assessment/Surveys, Benchmarking, Best Practices

Balancing Customers' Needs and Standards in Higher Education

by Swart, William; Hall, Cathy; Duncan, Steve;

Quality Approaches in Higher Education Vol. 3 (1) Feb 2012 article by Cathy Hall, William Swart, and Steve Duncan, all faculty at East Carolina University. As major business enterprises, today’s colleges and universities may want to consider strengthening their customer oriented approaches in interactions with students. Institutions of higher learning are grappling with difficult fiscal realities, a new emphasis on students as consumers, faculty challenges in balancing rigor and student course ratings, as well complex human performance processes. Student expectations, faculty pressures, and competitive markets all contribute to an environment where it’s now commonplace to negotiate critical standards in higher learning. This article examines various influences on institutions of higher learning as they move toward a customer-oriented focus. It also stresses the importance of balancing the needs of various customer groups while continuing to serve as purveyors of educated human resources

  • Filetype: pdf
  • Publish date: 2012-02
  • Keywords:Quality Approaches in Higher Education, Educational Quality

Using Social Media to Enhance Students' Learning Experiences

by Griesemer, James A. ;

Quality Approaches in Higher Education Vol. 3 (1) Feb 2012 article by James A. Griesemer. This article focuses on continuing efforts using social media to enhance undergraduate business students’ learning experiences. My college makes an online course management system (CMS) and training available to instructors, but leaves its use to the instructor for traditional courses. I use the CMS’s features such as bulletin boards, wikis,and online meetings and also incorporate other tools like blogs, podcasts, really simple syndication (RSS), and Twitter. Although incorporating social media into a course requires considerable time and effort, the results to date have exceeded expectations.

  • Filetype: pdf
  • Publish date: 2012-02
  • Keywords:Quality Approaches in Higher Education, Technology

In-Class Versus Interactive Television Instruction

A Study to Determine Comparability

by Robinson, Christine; Plum, David;

Quality Approaches in Higher Education Vol 3 (1) Feb 2012 article by David Plum and Christine Robinson. The economic factors and convenience advantages of interactive television (ITV) classes are well known. The question remains, however, as to the effectiveness of ITV instruction versus traditional in-class, face-to-face instruction. This study provides a statistical comparison of the relative effectiveness of three approaches: traditional face-to-face instruction, face-to-face instruction combined with originating an ITV class, and remote ITV-recipient classes. Final grade performance was analyzed using several different models and tests, with care taken to screen out controllable variables to the extent possible. Results failed to detect a significant positive or negative impact on grades due to ITV instruction.

  • Filetype: pdf
  • Publish date: 2012-02
  • Keywords:Quality Approaches in Higher Education, Teaching Quality
Open Access

Systems Thinking: Critical to Quality Improvement in Higher Education

by Julie Furst-Bowe

A discussion of the success of using systems thinking to bring the entire university together for addressing quality improvement. The University of Wisconsin-Stout is used as an example. By Julie Furst-Bowe, Ed.D. Provost, University of Wisconsin-Stout..

  • Filetype: pdf
  • Publish date: 2011-12
  • Keywords:Quality Approaches in Higher Education
Open Access

STEM:An Entrepreneurial Approach

by Keith T. Miller

STEM: An Entrepreneurial Approach, published in Quality Approaches in Higher Education Vol. 2 No. 2, was a keynote address at the 2011 Advancing the STEM Agenda Conference, UW-Stout given by Keith T. Miller, Ph.D. President, Virginia State University..

  • Filetype: pdf
  • Publish date: 2011-12
  • Keywords:Quality Approaches in Higher Education,STEM
Open Access

Quality Approaches in Higher Education, Vol. 2 No. 2

by Deborah Hopen

Quality Approaches in Higher Education Vol. 2 No. 2 (November 2011), New Thinking New Results, Editor Deborah Hopen..

  • Filetype: pdf
  • Publish date: 2011-12
  • Keywords:Quality Approaches in Higher Education, Baldrige National Quality Program, STEM Learning Outcomes,Teaching Quality

Understanding Reliability in Higher Education Student Learning Outcomes Assessment

by Royal, Kenneth;

Quality Approaches in Higher Education Vol. 2 (2) Dec 2011 article by Kenneth Royal. This article addresses some of the most common misconceptions about reliability in the higher education Student Learning Outcomes (SLO) arena and encourages practitioners to be more attentive to the details of calculating, interpreting, and reporting estimates of reliability. The article provides an overview of reliability and the factors that influence it, discusses the most commonly used types of reliability in SLO assessment, and provides guidance on how to effectively interpret and report such measures. The information presented should be particularly helpful to SLO practitioners who need a brief primer on reliability, ponder how to construct better assessment instruments, have an interest in making appropriate inferences about assessment results, and are concerned with reporting findings accurately and responsibly.

  • Filetype: pdf
  • Publish date: 2011-12
  • Keywords:Quality Approaches in Higher Education, Learning Outcomes

Using Active, Cooperative Quality Exercises to Enhance Learning

by Griesemer, James A. ;

Quality Approaches in Higher Education Vol. 2 (2) Dec 2011 article by James A. Griesemer. Active, cooperative quality learning exercises were used to enhance learning in an undergraduate operations/supply chain management course. The quality tools and techniques supported course topics while also adding to students’ first-hand knowledge of quality management. Such exercises were found to improve students’ critical thinking and problem-solving skills significantly. Based on this early success, additional active, cooperative quality learning exercises are being developed for use in other business courses.

  • Filetype: pdf
  • Publish date: 2011-12
  • Keywords:Quality Approaches in Higher Education, Quality tools, Teaching Quality
Open Access

Quality Approaches in Higher Education, Vol. 2 No. 1

by Deborah Hopen

Quality Approaches in Higher Education Vol. 2 No. 1 (June 2011), Using Quality Tools to Enhance Performance..

  • Filetype: pdf
  • Publish date: 2011-06
  • Keywords:Quality Approaches in Higher Education, Continuous Improvement, Student Retention, quality tools

ASQ News

 

STEM
Quality Approaches in Higher Education, current issue
Workforce Development Brief
Download All Articles
ASQ Education Briefs