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Balancing Customers' Needs and Standards in Higher Education

by Swart, William; Hall, Cathy; Duncan, Steve;

Quality Approaches in Higher Education Vol. 3 (1) Feb 2012 article by Cathy Hall, William Swart, and Steve Duncan, all faculty at East Carolina University. As major business enterprises, today’s colleges and universities may want to consider strengthening their customer oriented approaches in interactions with students. Institutions of higher learning are grappling with difficult fiscal realities, a new emphasis on students as consumers, faculty challenges in balancing rigor and student course ratings, as well complex human performance processes. Student expectations, faculty pressures, and competitive markets all contribute to an environment where it’s now commonplace to negotiate critical standards in higher learning. This article examines various influences on institutions of higher learning as they move toward a customer-oriented focus. It also stresses the importance of balancing the needs of various customer groups while continuing to serve as purveyors of educated human resources

  • Filetype: pdf
  • Publish date: 2012-02
  • Keywords:Quality Approaches in Higher Education, Educational Quality
Open Access

The Observation Tower: Not Invented Here: Tales From the Dark Side of Innovation

QED News-Spring 2011

by Marianne Di Pierro;

An editorial by Dr. Marianne Di Pierro. Published as the "Observation Tower" editorial in the ASQ Education Division's fall issue of its newsletter, "QED News"...

  • Filetype: pdf
  • Publish date: 2011-10
  • Keywords:Educational Quality,Division Activity
Open Access

Mathematics in the Life Sciences: Developing a Best Practice Presentation

Conference Presentation Handout

by Jennifer Fellabaum, Jeni Hart and Rainer Glaser;

Authors of paper include Jennifer Fellabaum, Jeni Hart and Rainer Glaser Conference Presentation Handout 2011 ASQ Advancing the STEM Agenda Conference..

  • Filetype: pdf
  • Publish date: 2011-07
  • Keywords:STEM, Conference Proceedings, Continuing Education, Creativity, Critical Thinking, Division Activity, DMAIC, Educational Quality, Episemological Beliefs
Open Access

Gender Differences in Student Responses to Physics Conceptual Questions Based on Question Content

by Laura McCullough, University of Wisconsin-Stout;

Conference paper for the 2011 ASQ Advancing the STEM Agenda in Education, the..

  • Filetype: pdf
  • Publish date: 2011-06
  • Keywords:STEM, Teaching Quality, Educational Quality, Conference Proceedings
Open Access

The Observation Tower: Resistance to Assessment: Why You Can’t Get “There” From “Here”

QED News-Spring 2011

by Marianne Di Pierro;

An editorial by Dr. Marianne Di Pierro. Published as the "Observation Tower" editorial in the ASQ Education Division's spring issue of its newsletter, "QED News"...

  • Filetype: pdf
  • Publish date: 2011-05
  • Keywords:Educational Quality,Division Activity
Open Access

Education Division Brochure

October 2010

by Cindy Veenstra;

ASQ Education Division brochure describing goals and activities of the Education Division..

  • Filetype: pdf
  • Publish date: 2010-10
  • Keywords:Educational Quality
Open Access

The Observation Tower: Perspectives on the Dissertation Advising Model

QED News-Fall 2010

by Marianne Di Pierro;

An editorial by Dr. Marianne Di Pierro that relates the language of quality to dissertation advising and coaching. Published as the "Observation Tower" editorial in the ASQ Education Division's fall issue of its newsletter, "QED News"...

  • Filetype: pdf
  • Publish date: 2010-09
  • Keywords:Educational Quality
Open Access

A Quality Career in School Leadership

by Kilmer, Lloyd C.

(From the December 2008 Higher Education Brief) Lloyd C. Kilmer, an educational leadership professor, writes about using quality tools and methods for principal and superintendent preparedness classes...

  • Filetype: pdf
  • Publish date: 2008-12
  • Keywords:Educational Quality, Higher Education Brief

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