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Open Access

Soft Skills for TQM in Higher Education Standards

by Everard van Kemenade

(From the April 2012 Education Brief) This article examines to what extent soft skills are important for quality professionals and if accreditation standards in higher education adequately require higher education institutions to address these needs...

  • Filetype: pdf
  • Publish date: 2012-04
  • Keywords:Total Quality Management, 21st Century Skills, Accreditation, Higher Education Brief
Open Access

Baldrige in Education

by Jay Marino

Overview of the Baldrige system for K12 school systems; a 25 minute summary of the workshop that was presented at the 2011 NQEC workshop by Jay Marino and Becky Martin..

  • Filetype: mp4
  • Publish date: 2012-03
  • Keywords:Webinars/Podcasts/Webcasts
Open Access

Using Student Satisfaction Data to Start Conversations about Continuous Improvement

by Sid Nair

A podcast by Professor Sid Nair, University of Western Australia, based on the June 2011 Quality Approaches in Higher Education article " Using Student Satisfaction Data to Start Conversations about Continuous Improvement" By Chenicheri Sid Nair and Lorraine Bennett.

  • Filetype: mov
  • Publish date: 2012-03
  • Keywords:Webinars/Podcasts/Webcasts
Open Access

Quality Approaches in Higher Education, Vol. 3 No. 1

by Deborah Hopen

Quality Approaches in Higher Education Vol. 3 No. 1 (February 2012), New Perspectives on Customer Focus Editor Deborah Hopen..

  • Filetype: pdf
  • Publish date: 2012-03
  • Keywords:Quality Approaches in Higher Education,Continuous Improvement, Technology
Open Access

The Essential Facts

by Amanda Hankel

(From the March 2012 Education Brief) In Lynnette Bumgarner’s first-grade class, the Essential Facts System™ is instrumental in helping students retain and build on knowledge throughout the school year...

  • Filetype: pdf
  • Publish date: 2012-03
  • Keywords:Continuous Improvement, Primary and Secondary Education Brief
Open Access

Teaching Quality Impacts Student Achievement

by Bob Hoglund and Cindy McClung

(From the March 2012 Education Brief) In the School District of Lee County, FL, professional development in the area of quality tools and processes is helping teachers to significantly impact student achievement...

  • Filetype: pdf
  • Publish date: 2012-03
  • Keywords:Continuous Improvement, Primary and Secondary Education Brief
Open Access

Teachers That Make a Difference

by Amanda Hankel

(From the March 2012 Education Brief) In this issue of the Primary and Secondary Brief, read about teachers and schools working to define quality teaching and achieve it with the use of tools and techniques that foster continuous improvement...

  • Filetype: pdf
  • Publish date: 2012-03
  • Keywords:Continuous Improvement, Primary and Secondary Education Brief

IS0 26000 and Educational Leader Preparation

by Fernando F Padro;

A discussion of ISO26000, social justice in education and the connection to social responsibility; also linkages between ISO26000 and ELCC/ISSLC Standards...

  • Filetype: pdf
  • Publish date: 2012-02
  • Keywords:21st Century Skills, Teaching Quality, Social Responsibility

An Integrated Approach to Quality Enhancement at a Multi-Campus University

by Nair, Sid; Murdoch, Nicolene; Mertova, Patricie;

Quality Approaches in Higher Education Vol. 3 (1) Feb 2012 article by Chenicheri Sid Nair, Patricie Mertova, and Nicolene Murdoch. This article focuses on a multicampus, research intensive Australian tertiary institution and examines one aspect of how the institution approaches quality management. In particular, it explores the recently introduced integrated evaluation data management system that consolidates and stores data from multiple internal and external sources to enable improvement and benchmarking. It also highlights some of the systems in place to communicate mprovement to students and external agencies.

  • Filetype: pdf
  • Publish date: 2012-02
  • Keywords:Quality Approaches in Higher Education, Assessment/Surveys, Benchmarking, Best Practices

Balancing Customers' Needs and Standards in Higher Education

by Swart, William; Hall, Cathy; Duncan, Steve;

Quality Approaches in Higher Education Vol. 3 (1) Feb 2012 article by Cathy Hall, William Swart, and Steve Duncan, all faculty at East Carolina University. As major business enterprises, today’s colleges and universities may want to consider strengthening their customer oriented approaches in interactions with students. Institutions of higher learning are grappling with difficult fiscal realities, a new emphasis on students as consumers, faculty challenges in balancing rigor and student course ratings, as well complex human performance processes. Student expectations, faculty pressures, and competitive markets all contribute to an environment where it’s now commonplace to negotiate critical standards in higher learning. This article examines various influences on institutions of higher learning as they move toward a customer-oriented focus. It also stresses the importance of balancing the needs of various customer groups while continuing to serve as purveyors of educated human resources

  • Filetype: pdf
  • Publish date: 2012-02
  • Keywords:Quality Approaches in Higher Education, Educational Quality

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