ASQ - Education Division

Division Leadership


Chair

Norma Simons
President
Performance Innovation LLC
norma@performance-innovation.com

Norma S. Simons, President of Performance Innovation LLC., firmly believes in and is committed to providing companies with effective solutions that yield bottom-line results. She has worked with advised and consulted with all size companies including many Fortune 500 companies and has, individually, coached many of their top executives. In addition, she is an adjunct faculty at Cleary University and teaches statistics in the MBA program.

Over the years, Norma’s various projects and solutions have helped to improve performance for a wide array of clientele. Norma’s philosophy and practice is to tailor and develop specific solutions and programs for clients and/or specific subgroups, whether for on-going processes or a particular project of importance. Her extensive consulting and training experience includes Failure Mode and Effects Analysis (FMEA), Problem Solving, Statistics, Design of Experiments, Advanced Product Quality Planning (APQP), Quality System Implementation, and Lean Six Sigma – just to name a few areas.

Norma was honored by the AIAG (Automotive Industry Action Group) as a Distinguished Contributor for her instrumental contributions in the development of guidelines for establishing a Business Operating System (BOS). The Business Operating System is a mechanism for guaranteeing that all of the key ingredients of a business unit & success, including its day-to-day activities, are, in fact, continuously focused on and aligned with the organization’s underlying vision and goals. In addition to the guidelines for a model system, Norma has also developed actual Business Operating Systems for various entities, which have, in turn, enabled those organizations to integrate their processes, thus resulting in increased profitability and other bottom-line improvements for specific plants or divisions, as well as for the overall organization.

With regard to her own certifications, Norma is an ASQ Fellow, a Certified Quality Engineer, a Certified Reliability Engineer, and a Certified Six Sigma Black Belt. Norma has a Master of Science degree in Industrial Engineering/Operations Research from Wayne State University in Detroit, Michigan, in addition to degrees, from the University of the West Indies in Jamaica, in Natural Sciences and Education.

Norma is professional, energetic and diplomatic and is continually well-received by all levels of her clients’ organizations.


Chair-Elect

John Dew
Senior Vice Chancellor for Student Services and Administration
Troy University
jrdew@troy.edu
 

Dr. John Dew serves as Senior Vice Chancellor for Student Services and Administration at Troy University where he is responsible for campuses in Dothan, Phenix City and Montgomery, Alabama, the TROY ONLINE enterprise which serves over 7,000 students, and teaching and support centers at a dozen military bases in the United States, Korea, and Japan. Dr. Dew is responsible for Institutional Research, Planning and Effectiveness, Student Services, Emergency Preparedness, and Enrollment Management at all TROY locations, including the residential campus in Troy, Alabama.

Prior to his role at Troy University, Dr. Dew served as the Director for Continuous Quality Improvement and Planning at The University of Alabama for nine years. While at Alabama, Dr. Dew helped establish the graduate program in Consumer Quality Management and still teaches in that program.

Before joining The University of Alabama, John served as a quality and training manager for Lockheed Martin Corporation for 24 years, working in the uranium enrichment and nuclear weapons sector.

John earned his Doctorate in Education from the University of Tennessee. He co-authored for Praeger Press, and has published two scholarly books, Empowerment and Democracy in the Workplace and Managing in a Team Environment, as well as numerous articles in the quality field.

Dr. Dew is a Fellow of the American Society for Quality, a former Judge in the Malcolm Baldrige National Quality Award Program, a past Chair of ASQ’s Education Division, a past Chair of ASQ’s Energy and Environmental Division, and a past Chair of ASQ’s Education and Training Board.


 

Immediate Past Chair and Nominating Committee Chair

Belinda Chavez
Operations Manager
KBRwyle Technical Solutions Inc.
chavezb1@peoplepc.com
 

Belinda Chavez is the Agency Audits and JSC S&MA Operations Manager for KBRwyle Technical Solutions, LLC, in support of the NASA Safety Center Audits and Assessment Office. She has over 25 years of Safety and Quality experience. Belinda is a graduate of Louisiana Technical University with a Master of Business Administration and Southern Illinois University-Carbondale, with a Bachelor of Science in Industrial Technology.

Belinda previously served as Education Division Chair-Elect (2013-2014) and Division Chair (2015-2016). She also served on the ASQ Board of Directors (2007-2012), was Section Affairs Council Chair (2010-2012), Region 14/14A Director (2007-2012), Region 14A Deputy Regional Director (2013-2015, 2017), Aviation, Space and Defense Division VOC Chair (2013-2017), Section 1422 VOC Chair (2014-2017), and Section 1418 Nominating Committee Chair (2011-14). She co-Chairs the ASQ Performance Awards and Recognition (PAR) program and previously chaired the Quality Management Process (QMP) Program and Section Affairs Council Student Branch Committee. Belinda participated in numerous ASQ committees and task forces including Strategic Business Planning Committee, Public Policy Advisory Council, Education & Training Initiative, Membership Committee, Economic Case for Quality, ASQ Global, Member Value task force, Roundtable Discussion task force. She also served as a Baldrige National Examiner (2009-2010) and Examiner for Quality Texas (2009-2010).

Belinda is an ASQ Fellow and ASQ Certified Manager of Quality/Organizational Excellence, ASQ Certified Six Sigma Black Belt, an IPCM Certified Manager, and George Group Certified Lean Six Sigma Black Belt. She has received numerous company and NASA awards including a United Space Alliance Safety Quest Award, a NASA Space Flight Awareness Award, the NASA Astronaut Silver Snoopy Award, and multiple NASA Group Achievement Awards.


Secretary

Gina Hare
Director of Operations
Jim Shipley & Associates
ghare@mindspring.com
 

Gina Hare has over 30 years of experience in training, organizational development, and business administration. She has worked in the human resources field for both private industry and public education.

Gina is the Director of Operations and a Senior Consultant for Jim Shipley & Associates (JSA), a consulting firm specializing in training K-12 educators in the implementation of systems improvement. Gina uses the Baldrige Criteria and Core Values to align and improve the internal business operations for Jim Shipley & Associates. Gina is a skilled project manager who works closely with K-12 educational leaders across the country to plan and coordinate district-wide, regional, and national training events and seminars. She has provided editorial review to more than fifty JSA Baldrige-based publications and contributed to the design and development of many others including A Leader’s Guide to System Improvement. Included in her quality experience, Gina has served as an examiner-consultant for the Florida Sterling Quality Award Program and has been involved for many years with ASQ’s National Quality in Education (NQEC) Conference as a member of the proposal review committee and as a conference exhibitor.

Prior to joining Jim Shipley & Associates in 2001, Gina served as a corporate trainer in both the retail and hospitality industries. From 1990-2001, Gina worked with Pinellas County Schools, the 21st largest district in the United States. While at Pinellas County, Gina held a leadership role in the Professional Education Department, led the program used to evaluate and promote principals and assistant principals, and oversaw their leadership training. Gina designed and implemented the first Baldrige-based school administrator certification program ever used to prepare educators to become principals and assistant principals.

Gina earned her Bachelor’s degree of Business Administration from The University of South Florida (USF) and served as school board member from 2008-2011 for a parochial school in Pinellas County, Florida.


Treasurer

Ardith Beitel
Internal Auditor
Boeing Test and Evaluation
ardith.m.beitel@boeing.com
 

Ardith Beitel is an Internal Auditor for Boeing Test and Evaluation based in Seattle. Her work life is in manufacturing QA, predominately in automotive, with print/packaging and now aerospace to the mix. Her favorite quality areas are prototype quality, training and auditing.

She is a senior member of ASQ and has served extensively as a volunteer leader in ASQ. She had the pleasure to teach at a college level and share quality principles with an entire countywide consolidated school district while in Detroit, all thanks to ASQ volunteering. (Just a shameless plug for this great professional community!) She taught two classes; Quality Management and Teamwork and Problem Solving. In addition, she has provided on-the-job training, informally and in classes to her co-workers, giving her insight to the successful skills required for workforce training.

Her desire to be in this leadership position in the Education Division comes from an innate desire to spread knowledge as part of the ASQ professional community. Ardith’s insight: "Our field is relatively young and still searching for acceptance in many industries. We have so much to offer society and it all begins with understanding. I believe if we have the correct tools and dynamic ability to adapt their applications we can truly increase the quality of life in the world."


Auditing Committee Chair

DeAnna Nwanko
Corporate Compliance Officer
Core Laboratories
deanna.nwankwo@corelab.com
 

DeAnna M. Nwankwo is the Corporate Compliance Officer at Core Laboratories and is responsible for the Ethics program globally. She is also the Quality Assurance Director for one of the seven business units of Core Laboratories responsible for laboratories in the western hemisphere. DeAnna has more than thirty years of quality assurance expertise in the petroleum and environmental laboratory fields as well as more than ten years’ experience in corporate compliance and governance.

DeAnna has been a member of ASQ for 15 years. She is an ASQ Senior Member and a Certified Quality Auditor. DeAnna brings several years of financial compliance experience to the Division with five years as a Section Treasurer and five years as a Section Audit Committee Chair, She also served one year as Section Programs Chair and several years as a Section Certification Exam Proctor.


Membership Committee Chair

Connie Smith
Secretary IV to the Dean of Students
University of Northern Iowa connie.smith@hawkeyecollege.edu
 

Connie Smith has worked in support staff roles for the past 20 years for a variety of organizations, the past 9 years in higher education, and is currently the Administrative Secretary in the Center for Learning and Academic Success at Hawkeye Community College in Waterloo, Iowa. Previous to this position in the college, Connie worked as an Operations Assistant in the Center for Business and Community Education and was responsible for maintaining and submitting program data for year-end state reporting purposes.

Connie is a Full member of ASQ. She has a bachelor’s degree in Sociology from the University of Northern Iowa in Cedar Falls, Iowa, and a master’s degree in higher education administration with a leadership emphasis from Upper Iowa University, in Fayette, Iowa. She is passionate about supporting input/feedback from the bottom-up and engaging in grassroots efforts to improve the structure and function of higher education organizations through the implementation of quality processes and the incorporation of knowledge management principles.


Voice of the Customer

Eleanor Latimer
eleanor.latimer@gmail.com

Eleanor Latimer has been a life-long entrepreneur working most frequently in healthcare. She helped launch the ambulatory surgery industry, the urgent care industry, consulted on the development of electronic medical records and on-line physician networks. During her career, she focused on operations and marketing, seeking to understand the needs of the customer and delivering against those needs through high quality efficient operations. She earned her Six Sigma Black Belt to improve on measuring the success of her organizations’ operational delivery and understanding the customer demands.

Since retiring in 2010, she switched her focus to early childhood education after and while serving as a director of a non-profit agency striving to break the cycle of homelessness in Dallas, Texas where she resides. While serving on that board she researched educational pedagogies having the greatest success in preparing pre-school children for success in elementary and higher grades. Her research led her to Montessori education and Tools of the Mind, another less well-known pedagogy.

Through her board work, research, and past experience with Montessori education, she has become active in early childhood education within the greater Dallas community. through Commit2Dallas, a county-wide effort to improve public education throughout Dallas County Texas using quality benchmarks, enrolling more pre-school children in quality pre-schools, and improving early childcare. In addition, she joined the strategic planning committee of Lumen Education, a not-for-profit organization that serves the socio-economically disadvantaged. She has also served as an adviser to Montessori Institute of North Texas (MINT) as they applied for their Montessori Accreditation Council for Teacher Education, the international standard setting and accrediting body for Montessori teacher education. She now serves on the board of AMI/USF, a not-for profit organization providing funding for international Montessori educational programs and is chair of its grant making committee.

She is a graduate of Wellesley College, has a MA from New York University, and an MBA from Harvard University, School of Business.


 

Examining Chair 

Don Brecken
www.ferris.edu/statewide

Don Brecken is Instructor/Business Program Advisor for Ferris State University in Grand Rapids, MI. Don is also Director of Quality for Commercial Tool & Die, Inc. located in Comstock Park, MI. His background includes quality leadership, higher education, continuous improvement, operations learning and development, management consulting, quality auditing, and management system implementation.

Don is an ASQ Fellow, past Chair of ASQ Section 1001 (Grand Rapids), Regional Director for ASQ Region 10, and served on the Malcolm Baldrige National Quality Award Board of Examiners in 2004, 2005, and 2007. He is an ASQ Certified Manager of Quality/Orgnaizational Excellence (CMQ/OE) and RABQSA Certified Business Improvement Auditor (QMS-BI).

Don earned his MBA in Strategic Management from Davenport University’s Sneden Graduate School. He has three undergraduate degrees in business with a Technical Specialty in Quality Leadership. Don also instructs graduate and undergraduate courses in quality management, strategic management, operations management, and leadership at Davenport and Ferris State Universities.


Internet Liaison and Social Media Chair

Jennifer Stepniowski
Pro QC International
jstepnio@gmail.com

Jennifer J. Stepniowski developed her passion for quality nearly eighteen years ago after joining Pro QC International, a 3rd party quality assurance and engineering consulting firm based in Taipei, Taiwan. A lifelong learner, Jennifer previously taught management and marketing courses as an adjunct instructor at Hillsborough County Community College and the Institute for Continuing Education in Tampa, FL. Continuing education courses taught over the last decade have included applied critical thinking, leadership, team building, quality management, application of quality tools and more. Her two young children are often a sounding board for instructional material and engagement assessment.

Jennifer was recently nominated and elected as an ASQ Fellow and is active within the quality community. As an Influential Voices blogger for ASQ and frequent speaker at industry events, she is passionate about sparking discussion on quality related topics. Also, she is the Chair of the ASQ Social Responsibility Technical Community and works with the Education Division as Social Media Chair. She has an Executive MBA from the University of South Florida and is a CMQ/OE.


Editor of Quality Approaches in Higher Education

Dr. Elizabeth Cudney
Associate Professor, Engineering Management and Systems Engineering Department
Missouri University of Science and Technology
cudney@mst.edu

Dr. Elizabeth Cudney is an Associate Professor in the Engineering Management and Systems Engineering Department at Missouri University of Science and Technology. She received her B.S. in Industrial Engineering from North Carolina State University, Master of Engineering in Mechanical Engineering and Master of Business Administration from the University of Hartford, and her doctorate in Engineering Management from the University of Missouri – Rolla. Prior to returning to school for her doctorate, she worked in the automotive industry in various roles including Six Sigma Black Belt, Quality/Process Engineer, Quality Auditor, Senior Manufacturing Engineer, and Manufacturing Manager.

Dr. Cudney received the 2017 Yoshio Kondo Academic Research Prize from International Academy for Quality for sustained performance of exceptional published works. In 2014, Dr. Cudney was elected as an ASEM Fellow. In 2013, Dr. Cudney was elected as an ASQ Fellow. In 2010, Dr. Cudney was inducted into the ASQ International Academy for Quality. She received the 2008 ASQ A.V. Feigenbaum Medal and the 2006 SME Outstanding Young Manufacturing Engineering Award. She has published six books, 10 book chapters, over 60 journal papers, and more than 100 refereed conference papers. She holds eight ASQ certifications, which include ASQ Certified Quality Engineer, Manager of Quality/Operational Excellence, and Certified Six Sigma Black Belt, amongst others. She is a member of the ASEE, ASEM, ASQ, IISE, and the Japan Quality Engineering Society (JQES).


 

 

 

 

 

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