ASQ - Education Division

Facing a New Reality

Abstract: With a reduced state budget and student enrollment dropping, Southern Illinois University Edwardsville used a strategic planning project to address higher education’s shifting student demographics. By heavily involving staff in brainstorming and problem solving, the project revamped the university’s operation methods, improved student retention, created a faculty-development center, and formed partnerships with European and Asian universities to improve international recruitment efforts.

Keywords: Process Management; ASQ Higher Education Brief

Already a member? Access this Content

You will need Adobe Reader to view this PDF document.
Download the free Reader from Adobe

  • Print this page
  • Save this page

Average Rating


Out of 0 Ratings
Rate this item

View comments
Add comments
Comments FAQ

ASQ News


Quality Approaches in Higher Education, current issue
Workforce Development Brief
Download All Articles
ASQ Education Briefs