ASQ - Education Division

Culture Shift

Abstract: When Ackerman School, an elementary school in Florissant, MO, began a continuous improvement push four years ago as part of a districtwide initiative, the effort required more than showing teachers how to use quality tools—it meant changing the culture. So, the district began implementing the Baldrige framework for continuous improvement. Since the beginning of this effort, Ackerman School has realized some remarkable achievements, including better student assessment scores, increased student and family engagement and improved attendance, not to mention a true shift toward a quality culture.

Keywords: NQEC - Primary and Secondary Education Brief

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