ASQ - Education Division

Congrats and Concerns—An Evolutionary Parent Feedback System

Abstract: Not content with just surveying parents every two years, one school used quality tools and processes to further improve practices and systems to increase student achievement, services and stakeholder satisfaction. As a result, the school not only increased satisfaction rates in each indicator, but have also gained trust, increased transparency and collaboration, and created a sustainable, continuous feedback process.

Keywords: Primary and Secondary Education Brief - Continuous Improvement

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