ASQ - Education Division

How to Increase Response Rates for Surveys--Well, Can You?

Abstract: How to increase response rates for surveys – Well can you?

In an effective quality cycle, one way organizations track their performance is by gathering stakeholder feedback. Such information is often analyzed to view strengths and weakness. However, for any feedback data to be of value and considered important for ‘closing the loop’ response rates should be sufficiently high so that there is confidence in any analytic outcomes of the findings.

This session describes some of the factors that need to be considered to achieve reasonable response rates.

This webinar is hosted by Dr. Sid Nair, Professor of Higher Education Development; Centre for Advancement for Teaching and Learning, University of Western Austrailia, Perth, Australia. Dr. Nair has written articles on using student surveys for improving student success including our Quality Approaches in Higher Education, of which he is an associate editor. His research interest has been in the area of student feedback, improvements using evaluation data, quality in higher education and more recently the quality of education in private providers. He has published widely with over 90 scholarly publications in refereed journals and conferences

Keywords: Webinars/Podcasts/Webcasts

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