Making the Case for Quality

Employees Fuel Productivity Gains, Enhanced Service at U.S.-Japan Shipyards

This collection of case studies highlights several successful quality-improvement initiatives at the U.S. Naval Ship Repair Facility and Japan Regional Maintenance Center (SRF-JRMC) Yokosuka and its Sasebo detachment. Using quality tools and techniques, workers have made significant improvements to many key processes and facilities.

Its ships served as hospitals after the deadly 2004 tsunami in the Indian Ocean, and also formed the largest U.S. Navy armada since World War II to help fight the war in the Persian Gulf. Whether responding to crises that are humanitarian or military in nature, the U.S. Seventh Fleet has to stand ready as needed.

The job of keeping it that way falls to the dedicated personnel of the U.S. Naval Ship Repair Facility and Japan Regional Maintenance Center (SRF-JRMC) Yokosuka and its Sasebo detachment.

With a combined staff numbering close to 2,300, the vast majority of whom are Japanese employees, the SRF-JRMC Yokosuka and its Sasebo detachment are not only world-class ship-repair facilities, but also premier examples of how quality tools and techniques can:

  • Save time and money.
  • Fine-tune procedures and create efficiencies.
  • Develop new techniques and processes.
  • Improve safety conditions.
  • Enhance employee dedication and pride.