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Making the Case for Quality
 

Case Study Executive Summaries

Healthcare
  SSM Health Care (PDF, 26 KB)
  Market share increased by 18%
  Saint Luke’s Hospital of Kansas City (SLH) (PDF, 29 KB)
  Financial performance steadily increased for 3 years
  Thibodaux Regional Medical Center (PDF, 26 KB)
  Accounts Receivable project increased cash flow by $2,000,000
  Baptist Hospital Inc. (PDF, 36 KB)
  Overall patient satisfaction in the 99 th percentile
Service
  Bank of America (PDF, 26 KB)
  Quality initiatives contributed $2 billion to both top and bottom line.
  Bechtel (PDF, 36 KB)
  Using Six Sigma, saved more than $200 million in 2002, an increase of $185 million over 2001.
  U.I.C.I. (PDF, 26 KB)
  In three years, showed savings of over $30 million in both hard and soft dollars by implementing improvement ideas contributed by employees.
  Pal’s Sudden Service (PDF, 36 KB)
  Sales continued to increase in a downward-spiraling economy.
  Caterpillar Financial Services Corporation U.S. (PDF, 69 KB)
  Increased contribution to parent company from 5.6% in 1998 to 25% in 2003.
  Boeing Aerospace Support (PDF, 70 KB)
  Earnings have grown at a double-digit rate from 1999 to 2002 while annual revenue doubled during the same period.
Education
  Pearl River School District (PDF, 73 KB)
  Student and parent satisfaction increased to 92% and 96% respectively.
  Community Consolidated School District 15 (PDF, 89 KB)
  85% of 2 nd graders reading at or above grade level.
  Chugach School District (PDF, 83 KB)
  Scores on California Achievement Test rose dramatically across all subject areas.
  Osher Lifelong Learning Institute at Brandeis University
   
Manufacturing
  American Axle and Manufacturing (PDF, 27 KB)
  Reduced labor hours from 10/$1000 revenue to 3/$1000 revenue and increased production from 1900 axles/day to 4600/day.
  Arvin Meritor (PDF, 30 KB)
  Doubled inventory turns and cut customer complaints in half in one year.
  Medrad, Inc. (PDF, 67 KB)
  Increased operating revenue as a percent of revenue from 16% in 1999 to 20% in 2002.
  KARLEE (PDF, 35 KB)
  Production values tripled since 1996.
  Clarke American Checks, Inc. (PDF, 49 KB)
  In 2001, 20,000 ideas contributed to $10 million in savings.