Yolanda Yantz, process improvement manager, Associated Hygienic Products
Yolanda Yantz, an ASQ member for almost a year, works as a process improvement manager at Associated Hygienic Products (AHP) in Duluth, GA. AHP is a private label diaper manufacturer in the United States that makes diapers for stores such as Wal-Mart, Target, Kroger, Walgreens and CVS. She had previously been a procurement manager at AHP.
Yantz earned her bachelor’s degree in industrial engineering from New Mexico State University, and she earned a master’s also in industrial engineering from Purdue University. She is a certified Six Sigma Black Belt.
Yantz recently answered questions about the importance of Six Sigma and quality.
What do you think is most important in implementing a Six Sigma project?
Make concepts easy to understand for all levels and use the creative part of your brain with the analytical part of your brain.
Why do you think Six Sigma is important?
Culture rewards someone going somewhere—anywhere—instead of someone going to the right place. Culture tries to improve right away and has little patience. The define, measure, analyze, improve and control process, however, does not have improve until the fourth step.
Why do you think quality is important?
Quality is assumed. Once that trust is violated, you lose it and, of course, lose money for your business.
What’s your favorite benefit of quality?
It is free.
What’s your best advice to someone new to quality?
Read the book A Whole New Mind, by Dan Pink, and learn how to talk to visual, creative thinkers instead of just analytical thinkers. You will sell your concepts much easier.